Customer Service Sales Specialist

ZipRecruiter; Dartford; Hybrid; GBP 25,000 - 27,000; Full time

Job summary

A leading recruiting firm is seeking a Customer Services expert for the UK fleet team. This permanent position offers £25k-£27k with hybrid working (3 days in office, 2 at home). Key responsibilities include managing customer calls, processing orders, and executing upselling opportunities. The ideal candidate has 2 years of experience in a call centre and outbound sales, along with strong CRM knowledge.

Qualifications

• 2 years’ experience in a call centre environment answering incoming traffic and making outgoing calls.
• 2 years’ experience in an outbound sales environment.
• Knowledge of CRM systems and processes.

Responsibilities

• Be the first point of contact for customers calling into the company.
• Efficiently answer incoming call traffic.
• Accurate processing of quotes, orders, returns and invoicing.

Skills

Customer service skills

Telephone communication

Administrative support

Upselling ability

Tools

CRM systems

Job description

Customer Services – £25k-£27k, permanent position, hybrid working (3 days in the office & 2 days at home). Location, Dartford, Kent.

Responsibilities

• Be the first point of contact for customers calling into the company
• Possess an exceptional telephone manner and efficient administrative support to the customer. The ability to deal professionally, empathetically, and efficiently with quotes, orders and customer returns.
• The ability to identify and execute upselling opportunities as well as following up on warm leads (Quotes).
• Maintain core system (BC and CRM) and other systems to ensure records are in order and are kept up to date
• Answering incoming call traffic efficiently and effectively to remove pressure from your colleagues.
• Accurate processing of quotes, orders, returns and invoicing as required
• Make outbound calls to customers with outstanding quotes to help close the sale

Required experience

• 2 years’ experience in a call centre environment answering incoming traffic and making outgoing calls
• 2 years’ experience in an outbound sales environment.
• Knowledge of CRM systems and processes

My client is a large and rapidly expanding Engineering company looking for a Customer Services expert for the UK fleet team.

If you are interested in the role, please ‘APPLY’ and submit your CV for immediate consideration.