Customer Service Representative - Uncapped Commission

ZipRecruiter; North East; On-site; GBP 25,000 - 26,000; Full time

Job summary

A leading telecommunications company in North Tyneside is seeking a Sales Advisor. The role involves engaging with customers over the phone, providing product recommendations, and enhancing their digital experiences. No sales experience required, just the ability to communicate confidently. The position offers a salary of £25,087.00 rising to £25,684.00, along with a range of benefits and career development opportunities.

Benefits

Online GP access

Paid carer's leave

Family leave benefits

Discounts on EE & BT products

Career development support

Season ticket travel loan

Volunteering days

Optional private healthcare

Qualifications

• No prior sales experience needed, but confidence in talking to customers is essential.
• Ability to ask questions and engage with customers is important.
• Willingness to learn and adapt to training on products and services.

Responsibilities

• Talk to customers over the phone about products.
• Enhance customers' digital lives through consultation.
• Support customers with tailored product recommendations.

Skills

Confident communication

Relationship building

Negotiation skills

Job description

Overview

Where: EE North Tyneside (Silver Fox Way, Newcastle upon Tyne NE27 0QJ)

Hours: Full time, Permanent

Salary: £25,087.00 rising to £25,684.00 at 9 months in role, plus uncapped commission

Hourly rate: £12.82 per hour rising to £13.12 per hour at 9 months in role

Start date: 3rd November 2025

Why this job matters

If you’re a confident talker who enjoys asking questions and getting to know people, then this could be the role for you. Maybe you have a wealth of life experience and building relationships, or maybe negotiating mealtime meltdowns with your family is a daily occurrence. If so, you have transferrable skills to succeed in a sales advisor role with EE.

We’ll give you training on the rest so you’re ready to talk confidently about all our products and services. We don’t do ‘hard sales’. The role involves talking to customers over the phone about how we can enhance their digital lives and discuss the right products for them.

Team and culture

Why not use your skills and join our Sales Team in North Tyneside. We understand that life never stands still, and like most roles within EE, this opportunity is designed with flexibility in mind. We’re here to support you in being successful, meaning we’ll do everything we can to make sure you don’t miss that appointment or can look after your family in an emergency.

Just a few ways we’re doing this include giving you the opportunity to schedule your own breaks and banking time, and the option of occasional home working. What’s in it for you? A great starting salary of £25,087.00 rising to £25,684.00 after 8 months of being here, plus incentives and bonuses.

Benefits and support

• Online GP – access to a GP via telephone or video 24/7 for you and your immediate family, fully funded by us.
• Market leading paid carer’s leave, up to 2 weeks off for carers to support colleagues caring for family or friends who are disabled, ill or elderly.
• Family Leave - Equalised maternity, paternity, and adoption leave with 18 weeks full pay and 8 weeks half pay in the first year to support growing your family.
• Huge discounts of EE & BT products including Mobile and Broadband.
• Support in carving your own career path and development opportunities.
• Season Ticket Travel Loan to pay for travel to work up front.
• Volunteering days to give back to your local community.
• Optional Private Healthcare and Dental to protect you and your family.

On top of all that, we’ve got a great team culture, meaningful support and tailored training to help you build a lasting career. What are you waiting for?