Customer Service Representative (Packaging)

Kairos Recruitment; Derby; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading company in the packaging industry in Derby is looking for a Customer Service Representative. This role involves managing customer relations, processing orders, and resolving enquiries. Strong communication and organizational skills are essential. The position offers 22 days of holiday, a company pension, and opportunities for progression within a collaborative environment.

Benefits

22 days holiday per year (plus bank holidays)

Long service holiday awards

Company Pension Scheme

Free On Site Parking

Opportunities for progression and internal development

Qualifications

• Proven experience in customer service, account coordination, or internal sales.
• Excellent communication, organisational, and time management skills.
• Comfortable using internal systems and working cross functionally with various departments.

Responsibilities

• Be the first point of contact for a portfolio of customers.
• Building strong, long term relationships with customers.
• Managing enquiries, resolving issues within 24 to 48 hours.

Skills

Excellent communication skills

Organisational skills

Time management skills

Detail oriented

Solution focused approach

Job description

Overview

Customer Service Representative (Packaging Industry) – Derby. Location: Derby. Full Time | Permanent. Salary: DOE. Start Date: ASAP.

Are you a customer focused professional looking to join a fast paced, forward thinking company in the packaging industry? We are working with a well established and growing packaging manufacturer that prides itself on quality, innovation, and service. They are looking to appoint a proactive, organised, and relationship driven Customer Service Representative (CSR) to join their internal commercial team. This is a fantastic opportunity to step into a dynamic, cross functional role where you\'ll work closely with customers, sales, planning, and production to ensure a seamless end to end service experience.

Responsibilities

• Be the first point of contact for a portfolio of customers, supporting them through the full order lifecycle from enquiry to delivery.
• Building strong, long term relationships with customers and providing excellent day to day service.
• Entering and processing all sales orders within 24 hours of receipt.
• Managing enquiries, resolving issues within 24 to 48 hours, and keeping customers informed.
• Coordinating with production, planning, and purchasing to ensure materials and schedules align with order requirements.
• Supporting the external sales team with product trials, order tracking, and admin.
• Monitoring customer forecasts and usage to help purchasing manage raw material supply.
• Raising job packs 5 days in advance and ensuring they are accurate and complete.
• Handling customer complaints promptly, escalating to the appropriate teams when necessary.
• Managing redundant designs and working with internal teams and customers for review or disposal.
• Ensuring compliance with all safety, quality, and regulatory procedures including BRC and FSC.

What We\'re Looking For

• Proven experience in customer service, account coordination, or internal sales.
• Previous experience in a manufacturing, production or packaging environment is a plus.
• Excellent communication, organisational, and time management skills.
• Detail oriented with a proactive, solution focused approach.
• Comfortable using internal systems and working cross functionally with various departments.
• A genuine team player with a strong customer first mindset.

Working Hours and Benefits

Working Hours

• Monday to Thursday 08:30 to 17:30
• Friday 08:30 to 15:00
• 30 minute unpaid lunch break

Benefits

• 22 days holiday per year (plus bank holidays)
• Long service holiday awards
• After 2 full years 2 extra days
• After 3 full years 1 extra day
• After 5 full years 1 extra day
• Company Pension Scheme
• Free On Site Parking
• Friendly, collaborative working environment
• Opportunities for progression and internal development

Ready to Make Your Next Move?

If you\'re looking for a role where you can make a real impact, work with a supportive team, and grow within a stable, industry leading company, this could be the perfect opportunity for you.

Apply now with your CV, or get in touch to find out more.