Customer Service Representative - HOT NEW TEMP JOB! Twilight / Evening Shift 17:00 - 22:00

ZipRecruiter; Cardiff; Hybrid; GBP 40,000 - 60,000; Part time

Job summary

A leading FinTech company in Cardiff is seeking a temporary Customer Service Administrator to provide outstanding service in a dynamic team. This role offers training and the opportunity to gain valuable experience in financial services. Candidates should have prior experience in customer service, attention to detail, and strong communication skills. Hybrid working is available after initial training.

Qualifications

• Experience in an office-based customer service or administration role.
• Careful attention to detail in a busy role.
• Ability to learn new systems quickly.

Responsibilities

• Update and manage confidential customer information.
• Review and monitor customer details for accuracy.
• Collaborate with colleagues to manage high volumes of work.

Skills

Attention to detail

Communication skills

Problem solving skills

Job description

Job Description

Join a very successful and award winning FinTech company as a temporary Customer Service Administrator. You will be given full training and tools to carry out your role to a very high standard delivering outstanding customer service in a fun, dynamic team.

This is a fantastic opportunity to gain experience in financial services and be part of a business that has built a best-in-class customer support division!

Start Date: September 2025

Day rate: £90.00 per day paid weekly

️Shifts: 25 hours per week - 5 x 5 hour shifts: 17.00 - 22:00

️Duration: 3 Months

Location: Cardiff

Hybrid Working: 2-3 days per week in the office after 1 week of office based training.

Duties will include:

• Updating and managing confidential customer information.
• Working with accuracy and speed to review customer details.
• Monitoring and escalating any suspicious or unusual customer activity.
• Managing data in multiple systems.
• Administrating customer files in line with GDPR requirements.
• Working collaboratively with colleagues to manage high volumes of work.

Experience / essentials:

• Experience working an office based customer service or administration position.
• Careful attention to detail and ability to maintain accuracy in a busy role.
• Ability to learn new systems and processes quickly.
• Excellent communication and problem solving skills
• Available to start training and a new role in September.

Background checks: Offers are subject to a clear credit check and DBS check

Due to the urgency of the role and the nature of the background checks required, applicants must have lived in the UK since August 2020.