Customer Service Representative

Sales Business School; West Yorkshire; On-site; GBP 40,000 - 60,000; Full time

Job summary

A growing sales and marketing agency in West Yorkshire is seeking a Customer Service Representative to join their customer engagement team. You will handle customer inquiries across multiple channels, ensuring a positive experience. Ideal candidates should have strong communication skills and familiarity with CRM systems. The company offers a competitive salary, performance bonus, and career development opportunities in a supportive team environment.

Benefits

Competitive salary + performance bonus

28 days holiday

Comprehensive training

Qualifications

• Ability to handle multiple inquiries while remaining calm and professional.
• Good written English required.

Responsibilities

• Handle inbound and outbound customer communications via phone, email, and live chat.
• Provide product and service information to customers.

Skills

Strong communication skills

Active listening skills

Attention to detail

Tools

CRM systems

Email platforms

Job description

Location: West Yorkshire

Employment Type: Full-time

Salary: Competitive + performance bonus

About Us

We are a fast-growing sales and marketing agency supporting brands across retail, technology, and professional services. We specialise in customer engagement, lead generation, and campaign support, helping our clients deliver outstanding customer experiences.

The Role

We are looking for a Customer Service Representative to join our customer engagement team. You will be the first point of contact for customer queries, ensuring a positive experience across phone, email, and digital channels. This role is ideal for someone who is personable, organised, and thrives in a fast-paced environment.

Key Responsibilities

• Handle inbound and outbound customer communications via phone, email, and live chat.
• Resolve queries efficiently while maintaining excellent customer service standards.
• Provide product and service information to customers and prospective clients.
• Record interactions accurately using CRM and reporting tools.
• Support sales and marketing teams with customer insights and feedback.
• Assist in scheduling callbacks, follow-ups, or demo appointments.
• Uphold brand values and represent clients professionally.

Essential Skills & Experience

• Strong communication and active listening skills.
• Ability to handle multiple inquiries while remaining calm and professional.
• Good written English and attention to detail.
• Comfortable using CRM systems, email platforms, and basic technology tools.

Desirable

• Experience within a sales, marketing, or agency environment.
• Familiarity with customer satisfaction surveys or reporting tools.

What We Offer

• Competitive salary + performance bonus.
• Comprehensive training and career development opportunities.
• 28 days holiday (including bank holidays), increasing with tenure.
• Supportive, inclusive, and collaborative team environment.

Equal Opportunities Statement (UK-compliant)

• We are an equal opportunities employer. We welcome applications from all individuals regardless of age, disability, gender identity or expression, marital status, pregnancy or maternity, race, religion or belief, sex, or sexual orientation. We can provide reasonable adjustments during the recruitment process upon request.