Customer Service Representative

TRX; Remote; GBP 25,000 - 35,000; Full time

Job summary

A leading company in the nuclear sector is seeking a proactive Customer Success Specialist to provide remote support to clients. The ideal candidate will engage with customers through various communication channels, ensuring clarity on product details and enhancing satisfaction. Applicants should have 1-3 years of customer service experience and strong communication skills. This full-time role offers the chance to work independently while contributing to team objectives. Join us to help transform clients into advocates for our solutions.

Qualifications

• 1–3 years of experience in customer service, preferably in a regulated industry.
• Exceptional written and verbal communication skills.
• Strong organizational skills to manage multiple tasks.

Responsibilities

• Serve as the first contact for customers via phone, email, and chat.
• Answer questions related to nuclear solutions and ensure compliance.
• Record customer interactions and seek opportunities to enhance satisfaction.

Skills

Customer service experience

Verbal communication skills

Organizational skills

Interpersonal communication

Job description

We are seeking a proactive and enthusiastic Customer Success Specialist to join our team in the nuclear sector. The ideal candidate thrives on engaging with people, solving challenges, and turning customers into passionate advocates for our products and services. This role is fully remote, with opportunities in both the UK and US.

We are GDPR compliant and take your privacy seriously. Your data is never sold to third parties. You may receive marketing emails from our company group only.

Responsibilities

• Serve as the first point of contact for customers via phone, email, and chat, providing expert guidance and support.
• Answer questions related to our nuclear solutions, including product specifications, availability, and pricing, ensuring clarity and compliance with regulatory standards.
• Collaborate with internal departments to address customer needs promptly and effectively.
• Accurately record customer interactions, inquiries, and data across multiple platforms to support reporting and process improvements.
• Proactively identify opportunities to enhance customer satisfaction and engagement, turning clients into loyal advocates.

Qualifications

• 1–3 years of relevant experience in customer service, preferably in a highly regulated industry.
• Exceptional phone etiquette, verbal, written, and interpersonal communication skills.
• Strong organizational skills with the ability to manage multiple tasks and priorities efficiently.
• Comfortable working remotely and independently while staying aligned with team goals.
• Interest in the nuclear sector and willingness to learn technical product details is a plus.

Additional Information

• Seniority level: Not Applicable
• Employment type: Full-time
• Job function: Administrative, Sales, and Marketing
• Industries: Office Administration, Marketing Services, and Business Consulting and Services