Customer Service Representative

The Market Social; Swindon; On-site; GBP 20,000 - 25,000; Full time

Job summary

A hospitality services company in Swindon seeks a Customer Service Representative to promote products and enhance customer experiences. Responsibilities include understanding client products, managing Junior Representatives, and maintaining professionalism. Ideal candidates will have a high school diploma, a year of experience in customer service or hospitality, and excellent communication skills. Training is provided.

Qualifications

• Minimum of a high school diploma.
• At least one year in Customer Service Representative roles or hospitality positions.
• Ability to recognize, apply and explain your product or service knowledge.

Responsibilities

• Understand clients’ products and explain services and benefits to consumers.
• Keep records of customer interactions and service schedules.
• Maintain a positive and professional attitude.

Skills

Effective problem solver

Excellent communication skills

Outgoing personality

Ability to explain product knowledge

Education

High school diploma

Job description

The customer comes first within the hospitality industry and that is no exception. Our client's Customer Service Representatives promote products and services from our various clientele to increase their brand awareness and community outreach. As a Customer Service Representative, you will be a part of creating and delivering amazing consumer experiences. Whether it's getting answers quickly, consulting on products with compassion, or resolving their issues with a smile, the Customer Service Representative’s hospitality will be the difference between their encounter being just average or an exceptional one.

Like the hospitality industry, the primary purpose of the Customer Service Representative is to meet and exceed company sales goals in conjunction with cultivating a long-term relationship with our client’s customers. As a Customer Service Representative, you will discover the value of personal interactions through hospitality providing customers with a customized yet professional experience.

Responsibilities

• Understanding clients’ products to properly explain services and benefits to consumers and answer any questions so they get what they genuinely need.
• Keeping a record of customer interactions, processed orders, and service schedules.
• Taking initiative and demonstrating a “can-do” mindset, meeting challenges head-on no matter how difficult or stressful situations become.
• Maintaining a positive and professional attitude and exemplifying trustworthiness and hospitality toward consumers and staff.
• Managing a team of Junior Customer Service Representatives.

Qualifications

• Minimum of a high school diploma.
• At least one year in Customer Service Representative roles or hospitality positions such as retail or restaurant.
• Ability to recognize, apply and explain your product or service knowledge.
• Dedicate consistent learning and training to master the craft of hospitality to increase customer experience.
• Be an effective problem solver.
• Outgoing personality with a passion for helping others.
• Passion for increasing in-person hospitality skill set to build better relationships.
• Excellent communications skills.

As an entry-level position, no matter your skill set or experience in the hospitality field, we will train you to become confident in providing the highest level of customer service possible. If you have a passion for helping others, you will fit in with our company culture. We have created a collaborative environment that encourages all Customer Service Representatives to feel that they are growing their personal skill set in communication, hospitality, routine, and confidence while advancing their careers in the process.