Customer Service Representative

Skechers; St Albans; On-site; GBP 25,000 - 35,000; Full time

Job summary

A global footwear company based in St Albans is seeking a Customer Service Representative. This role involves managing key retail accounts, resolving customer queries, and coordinating orders. Ideal candidates will possess strong communication skills and attention to detail. The position offers competitive salary and benefits, along with opportunities for career growth. Join us and make a positive impact as a brand ambassador.

Benefits

Competitive salary and benefits

Opportunities for career growth

Product discount

Free onsite parking

Qualifications

• Excellent customer-facing communication skills.
• Positive, self-motivated, and able to work both independently and in a team.
• Ability to interpret customer orders and correspondences.

Responsibilities

• Manage account responsibilities for retail accounts.
• Liaise with customers and resolve queries effectively.
• Key in orders for immediate and forward delivery.

Skills

Strong communication skills

Interpersonal skills

Detail-oriented

Proficient in MS Office

Knowledge of fashion/footwear industry

Job description

As a Customer Service Representative, you will be responsible for all aspects of account management for several National, Key, and Independent retail accounts stocking Skechers footwear.

Do you have excellent customer-facing communication skills and the ability to effectively resolve queries?

If so, we want you to join our team as a ‘Skechers Customer Service Representative’.

You will be responsible for liaising with customers daily, effectively resolving queries, taking sales orders over the phone/email, and advising delivery dates. Keying orders for immediate and forward delivery, liaising with our warehouse to ensure that pick tickets are raised for all designated customer orders, and advising them on our requirements is an essential part of the role.

As well as working with our Sales team and updating them on the status of accounts/orders as necessary whilst managing the order book by maintaining accurate data on the system where necessary by our availability and requirements.

With competitive salary and benefits, plus opportunities for career growth. You can make your mark in the world of retail with Skechers!We want you to be yourself and feel welcome when you join us.

This role is office based in our St Albans Head Office.

What we’re looking for:

• Strong communication, interpersonal skills; articulate with excellent written English.
• Professional, friendly, approachable, and confident liaising at all levels.
• Positive, self‑motivated, and able to work independently or as part of a team.
• Detail‑oriented, organised, numerate, and accurate in data entry.
• Proficient in MS Office (Word, PowerPoint, Excel, Outlook).
• Able to interpret customer orders, emails, safety rules, policies, procedures, and operating/maintenance instructions.
• Creative, forward‑thinking, and able to think outside the box.
• Knowledge of the fashion and/or footwear industry.

Skechers offers:

• Competitive salary and benefits package
• Opportunities for career growth and development
• A fun and dynamic work environment
• Product discount
• Free onsite parking

Find out more about our benefits and perks once you’ve applied!

This is a great opportunity to join us and make a positive impact. If you feel you can be a true brand ambassador for Skechers.

Skechers recognises the importance and power of diversity within our business. We ensure that our people processes are fair, transparent and promote equality of opportunity for all employees and job applicants.

BE YOU – FEEL WELCOME

About Skechers

Skechers, a global Fortune 500® company, develops and markets a diverse range of lifestyle and performance footwear, apparel, and accessories. Serving over 180 countries and territories, Skechers connects customers to products through department and specialty stores, e‑commerce and digital stores, and through our more than 5,300 Skechers retail locations.

Be You - Feel Welcome

Skechers recognises the importance and power of diversity within our business. We ensure that our people processes are fair, transparent and promote equality of opportunity for all employees and job applicants.

Reasonable accommodations may be made to enable individuals with disabilities or health conditions, who are otherwise qualified for the job position, to perform the essential functions as detailed above.