Customer Service Representative

William Hill; Spennymoor; On-site; GBP 40,000 - 60,000; Full time

Job summary

A prominent betting company in Spennymoor is seeking enthusiastic individuals for a customer service role where you'll engage with community members and deliver excellent service. Responsibilities include processing bets, assisting customers, and supporting shop operations. This role offers flexible working patterns with both full-time and part-time options, along with competitive benefits and opportunities for career growth.

Benefits

Competitive benefits

Annual Pay Review & Bonus Scheme

Paid birthday day off

Subsidised travel

Pension plan

Discounts in shops

Qualifications

• Age 18+ (legal requirement)
• Passion for delivering excellent customer service
• Strong interpersonal skills to engage with diverse customers

Responsibilities

• Welcoming customers with a friendly face
• Processing bets and assisting with customer queries
• Demonstrating how to use betting terminals
• Building relationships with customers
• Championing safer gambling
• Supporting managers with shop displays

Skills

Customer service

Interpersonal skills

Empathy

Job description

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Client:

William Hill

Location:

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

bb5685bd931d

Job Views:

4

Posted:

12.08.2025

Expiry Date:

26.09.2025

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Job Description:

People don’t just come here to place bets; they come for the experience. You will be at the heart of it all. Careers in our shops are about much more than simply taking bets. Our colleagues are the backbone of our business, and working in retail at William Hill is about putting our customers first, getting to know them, and engaging with the communities we serve. If you’re a people person, you’ll love working here. You’ll have support, training, and encouragement to build a career that raises your game, with incentives to keep you motivated because by investing in you, we’ll raise our game.

You will be responsible for:

• Welcoming customers with a friendly face
• Processing bets and assisting with customer queries
• Helping customers by demonstrating how to use betting terminals
• Building relationships with customers and providing excellent customer service
• Championing safer gambling at all times
• Supporting managers with shop displays and opening/closing activities as required

Working Patterns:

• Shops have various opening times between 8am-10pm, Monday to Sunday
• Shifts are on a rota basis, including evenings and weekends, subject to change

What’s in it for you?

• Competitive benefits, including financial benefits and wellbeing initiatives
• Working hours: Full and part-time options available
• London Location Allowance: Additional 50p/hour within M25
• Annual Pay Review & Bonus Scheme: Salary reviews and performance bonuses
• Holiday entitlement: 28 days annually (pro rata)
• Paid birthday day off: Extra day off within birthday month
• Subsidised travel: Discounted or free Oyster card for London-based roles
• Pension plan: Contributions matched up to 4%
• Perks and discounts: Discounts in shops, cinemas, holidays
• Training and development: Opportunities for career growth and internal promotion

What do you need to be successful?

• Age 18+ (legal requirement)
• Passion for delivering excellent customer service
• Strong interpersonal and empathy skills to engage with diverse customers