Customer Service Representative

Clockwork Organisation Ltd t/a Travail Employment; Pentrecelyn; Hybrid; GBP 25,000; Full time

Job summary

A growing distribution company in Wales seeks a Customer Service Representative to join their team. This role involves effective communication with both UK and EU customers, processing orders, and managing customer complaints in a supportive environment. With a hybrid working model, the company offers a great work-life balance and training for career growth. Ideal candidates will possess a logistics background and experience with Microsoft 365. This permanent opportunity is perfect for those looking to grow in a positive culture.

Benefits

Friendly working environment

Professional development

Free parking

Perks platform

Qualifications

• Background in logistics or warehousing is preferred.
• Must be passionate about assisting customers through their ordering process.
• Experience with Microsoft 365 including Outlook, Excel, and Teams is required.

Responsibilities

• Communicate effectively with UK and EU customers and franchise partners.
• Process customer quotes and orders via the Soleil online platform and email.
• Handle customer enquiries, including order status and stock availability.
• Arrange transportation and coordinate with transport providers.
• Work closely with warehouse team and external partners.
• Manage and resolve customer complaints in a timely manner.
• Process customer orders, invoices, returns, and credit notes accurately.
• Carry out general administrative duties and maintain internal data.

Skills

Logistics background

Customer assistance

Microsoft 365 skills

Tools

Sage X3

Job description

Customer Service Representative

£25,000 per annum

Permanent opportunity | Location: Wrexham | Working hours: 9am-5pm M-Th & 8am-4pm F (30‑minute lunch break)

Hybrid working model (3 days WFH) | Friendly working environment | Free parking | Perks platform | Professional development

What you will love about this role

• Growing international company – part of a large, expanding distribution network
• Supportive, friendly teams – positive culture with approachable management
• Work‑life balance – hybrid working and early finish on a Friday
• Stability & growth – employees often stay long term; chances to move up or develop new skills
• Career opportunities and skill development – full training and the opportunity to progress within the company is available

The Role

Customer Service Representative required to work for a successful supply chain and distribution company who has an excellent reputation for providing a fantastic working culture. This role has come about due to expansion so it's a great time to join the company.

Responsibilities

• Communicating effectively with UK and EU customers and franchise partners
• Processing customer quotes and orders via the Soleil online platform and email
• Handling customer enquiries, including order status, stock availability, and general support
• Arranging transportation and coordinating with approved transport providers and courier services
• Working closely with the warehouse team and external partners to ensure smooth operations
• Managing and resolving customer complaints in a timely and professional manner
• Processing customer orders, invoices, returns, and credit notes accurately
• Carrying out general administrative duties and maintaining internal data and records

Requirements

• Background in logistics or warehousing
• Passionate about assisting customers through their ordering process
• Experience with Microsoft 365 including Outlook, Excel and Teams

Desirable but not essential

• Basic customs knowledge (Export / Import)
• Basic knowledge of international freight / shipping
• Experience of working with customers outside of the UK
• Experience with Sage X3

The Company

The company is a rapidly growing distributor, delivering goods across the UK and Europe. Dedicated to cultivating a high-performance, value-driven culture.

Additional skills and job titles

Customer Service Advisor, Export Administrator, Customer Service Coordinator, Warehouse Administrator, Logistics Coordinator.

Friendly Note

If this job is not for you but you are looking for a new opportunity, please contact us for a confidential discussion on your career.

To Apply

Travail Employment Group is operating as an Employment Agency. Once you click to apply for this job, your application will be immediately received by Travail Employment Group. If your application is successful, a consultant will be in contact with you within the next 7 days. All candidates registering with Travail Employment Group will need to provide proof of identity, and evidence of any experience, training and qualifications the client considers necessary for this position.