Customer Service Representative

LJ Recruitment; Leeds; Hybrid; GBP 22,000 - 28,000; Full time

Job summary

A recruitment agency is seeking a Customer Service Representative specializing in Client Onboarding. The role includes providing customer support, troubleshooting product issues, and assisting with client onboarding. Strong communication skills and attention to detail are essential, while familiarity with software tools like JIRA is desirable. This hybrid position allows for flexibility with three days in the office and two days remote, offering a great opportunity for career development in a growing team.

Qualifications

• Strong communication skills are essential for effective customer support.
• Attention to detail is crucial for documenting customer issues accurately.
• Problem-solving skills are necessary for troubleshooting product issues.

Responsibilities

• Provide first-line support to customers via agreed channels.
• Investigate and troubleshoot product issues, escalating where appropriate.
• Support onboarding of new clients, including product setup and training.

Skills

Strong written and verbal communication skills

Good attention to detail and organisational skills

Problem-solving mindset and willingness to learn

Comfortable using software tools

Tools

JIRA

Job description

Customer Service Representative - Client Onboarding

We're looking for a tech-savvy Customer Service Representative and Client Onboarding specialist to support customers using our digital products and work closely with Product, Engineering, and Client Services teams. Full training will be provided, so you don't need prior experience with our products to succeed.

This is a varied, hands-on role that spans customer support, client onboarding, product testing, and documentation. You'll play a key role in ensuring customer issues are clearly understood, accurately documented, and resolved efficiently, while also feeding insights back into the product development process.

This is a hybrid role, with three days per week based in the office and the remainder working remotely.

Key Responsibilities

• Provide first-line support to customers via agreed channels
• Investigate and troubleshoot product issues, escalating where appropriate
• Communicate clearly with customers on issue progress and resolution
• Translate customer issues and feedback into clear development tickets
• Support onboarding of new clients, including product setup and training
• Perform functional testing of new features, bug fixes, and releases
• Assist with test plans, regression testing, and documentation
• Create and maintain user guides and help resources

Skills & Experience

Essential

• Strong written and verbal communication skills
• Good attention to detail and organisational skills
• Problem-solving mindset and willingness to learn
• Comfortable using software tools, learning new technology, and managing multiple tasks

Desirable

• Previous customer service or client onboarding experience
• Exposure to software testing or ticketing systems (e.g., JIRA)
• Interest in digital products or technology environments

Career Development

This role offers an excellent opportunity to gain hands-on experience across the customer lifecycle, learn new technical skills, and develop your career within a growing Product and Client Services team.