Customer Service Representative

Thrifty Car & Van Rental; Belfast; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading car rental company in Northern Ireland is seeking a Customer Service Representative to ensure a positive experience for customers. Your main responsibilities include assisting with vehicle rentals, managing the rental process, and providing exceptional customer service. Strong communication and administrative skills are essential. Join a company that values its employees and offers comprehensive benefits, including paid holidays and discounts.

Benefits

30 days holiday (including bank holidays)

Company pension scheme

Employee discount scheme

Funded Summer and Christmas events

Cycle to Work Scheme

Discounted car hire rates

Qualifications

• Exceptional communication skills and attention to detail.
• Ability to thrive in a fast-paced environment.
• Understanding of retail rental procedures.

Responsibilities

• Assist customers with renting and returning vehicles.
• Coordinate the delivery and collection of rental vehicles.
• Ensure all administrative tasks are completed daily.
• Manage the rental process and verify customer information.

Skills

Excellent customer service and communication skills

Strong administrative skills

Proficient computer skills

A full driving license (held for at least 12 months)

Job description

Job Title

Customer Service Representative

Hours

Full Time, 40 hours Mon-Fri + Saturday mornings on a rota basis

Benefits

• 30 days holiday (including bank holidays)
• Company pension scheme
• Employee discount scheme
• Funded Summer and Christmas events
• Cycle to Work Scheme
• Discounted car hire rates

Are you looking to start a career or looking to retrain? Whether you have previous experience or not,we will have a role for you!

The Role

As a Customer Service Representative, you will play a crucial role in ensuring a positive and seamless experience for our customers throughout their car rental journey. Your primary responsibility will be to assist customers with renting, returning, and resolving any issues they may encounter.

• Your exceptional communication skills, attention to detail and ability to thrive in a fast-paced environment will contribute to our goal of delivering outstanding customer service.

Main Duties

Identify and exceed customer requirements.

Ensure all administrative tasks are completed daily.

Coordinate and facilitate the delivery and collection of rental vehicles to and from designated locations.

Efficiently manage the rental process, including verifying customer information, processing payments, and accurately completing rental agreements.

Maintain a full understanding of retail rental procedures.

Consistently comply with the Thrifty process.

Answering phone calls and responding to emails.

Develop in-depth knowledge of each product to maximize customer experience and identify incremental sales opportunities.

Work within Service Level Agreements to ensure the branch meets all its KPI objectives.

Undertake additional duties at the request of your line manager, which may include driving and cleaning vehicles, depending on company requirements.

Skills, Experience, and Qualifications Required

• Excellent customer service and communication skills
• Strong administrative skills
• Proficient computer skills
• A full driving license (held for at least 12 months).

About Us

Thrifty is the largest privately owned leasing company in the UK with 85 locations nationwide. We have become one of the leading rental companies in the UK thanks to our comprehensive fleet and excellence in customer service. With such growth come amazing opportunities to join our family business where our people continue to remain at the heart of everything we do!

APPLY NOW and join us!