Customer Service Regime (CSR) Technician

Stadler Rail Service UK; Norwich; On-site; GBP 36,000; Full time

Job summary

A leading rail service provider is hiring a CSR Technician for a 6-month fixed-term contract at the Norwich Crown Point Depot. You will be responsible for diagnosing and repairing passenger-facing defects on class 745 and class 755 rolling stock. Ideal candidates will have electrical and mechanical experience, strong safety awareness, and clear communication skills. This position offers a salary of £35,882.60 per annum, training opportunities, and various employee benefits.

Benefits

Salary of £35,882.60 per annum

244.2 annual leave hours per year

Defined contribution pension scheme

Cycle to work scheme

Death in Service Cover

Enhanced maternity/paternity policies

Company paid health plan membership

Qualifications

• Electrical and mechanical experience required; training will be provided.
• Competence with hand tools and practical repair techniques is essential.
• Strong safety-awareness and commitment to safe working practices are important.

Responsibilities

• Diagnose and repair CSR-related defects across rolling stock.
• Carry out corrective work on seats, windows, toilets, and flooring.
• Ensure all work complies with safety standards and company procedures.

Skills

Electrical and mechanical experience

Competence with hand tools

Strong safety-awareness

Effective task prioritization

Capacity to work independently

Clear communication skills

Basic IT skills

Job description

CSR Technician (Norwich – Full Time – 6-Month Fixed Term)

Stadler Rail Service UK (SRSUK)

Job Title: Customer Service Regime (CSR) Technician

We are Recruiting!

Are you passionate about the future of rail transport? Do you want to be part of a team that’s shaping the next generation of trains using cutting-edge technology? Look no further! Join us as a CSR Technician on a 6-month fixed term contract, working at our Norwich Crown Point Depot.

Who we are

SRSUK is a proud subsidiary of Stadler Rail AG Switzerland. At SRSUK we take pride in delivering high-class services for our modern trains across the UK. Our established presence in passenger rail, combined with our expanding expertise in freight rail, positions us as a leading service supplier in the UK rail industry. We are dedicated to continuous growth and technical innovation, in line with our ambitious business strategy.

Why Join Us

Innovative Environment: Working in a fast paced, results orientated environment, you will proactively work alongside your team to ensure services are available.

Growth and Development: You will be part of a dynamic company committed to the development of our people, offering opportunities for learning and career development.

Passionate Team: You will manage a dedicated team working diligently to deliver and provide an essential service successfully collaborating with key stakeholders.

Customer-Centric Approach: You will work effectively to ensure the needs and expectations of our service users are supplied with the highest standards of service.

What We’re Looking For

We're seeking proactive individuals who align with our company KPI’s and values. If you are looking to make a difference and deliver high quality service then we want to hear from you.

What We Will Offer You In Return

• Salary of £35,882.60 per annum
• Base location at Norwich Crown Point Depot
• 37 hour working week
• 244.2 annual leave hours per year
• Permanent Night Shift
• Training opportunities to broaden technical expertise
• Defined contribution pension scheme with Scottish Widows. Auto-enrolment at 4% matched contribution rate with the option to increase up to 10% which remains matched
• Death in Service Cover
• Enhanced maternity policy
• Enhanced paternity policy
• Cycle to work scheme
• Company paid membership of cash back health plan with Healthshield

Role Overview

We are seeking a dedicated CSR Technician to join our team on a 6-month fixed term contract. The role focuses on attending to passenger-facing Customer Service Regime (CSR) defects on class 745 and class 755 rolling stock, ensuring that passenger-facing areas remain safe, functional and comfortable. Additional duties include applying de-icing treatment to the units on a regular basis and some component assembly.

Key Responsibilities

• Diagnose and repair CSR-related defects across class 745 and 755 rolling stock.
• Carry out corrective work on:
• Seats and seat covers
• Window films
• Toilet area aspects
• Flooring
• Plugs and USB sockets
• Tables
• Luggage racks
• Ensure all work is completed in line with safety standards, company procedures and industry regulations.
• Record and report completed tasks, defects and maintenance activities accurately.

Skills and Experience

Essential

• Electrical and mechanical experience required (further training will be provided)
• Competence with hand tools and practical repair techniques
• Strong safety-awareness and commitment to safe working practices
• Ability to prioritise tasks effectively and manage workload under time constraints
• Capacity to work independently with minimal supervision
• Clear and professional communication skills, both written and verbal
• Basic IT skills for reporting, documentation, and use of maintenance systems

Desirable

• Previous experience in rolling stock maintenance, facilities management, or similar technical roles
• Familiarity with passenger-facing equipment and fittings (seats, flooring, tables, electrical interfaces, etc.)
• Willingness to undertake further training
• Team-oriented mindset with the ability to collaborate across engineering and operations functions

Closing date for applications is Wednesday 23rd December 2025

All vacancies and online application at: https://www.stadlerrail.com/en/careers/open-positions?25=1112910

Apply now for a career that is on the right track!