Customer Service Recruitment Administrator

Westlakes Recruit; England; On-site; GBP 40,000 - 60,000; Full time

Job summary

A prominent recruitment agency based in the United Kingdom is seeking a confident and organised Customer Service Recruitment Administrator. This role requires actively calling and sourcing candidates to ensure an excellent candidate experience while supporting recruiters. Key responsibilities include making high-volume calls, coordinating interviews, and maintaining candidate records. Ideal candidates will possess strong communication skills and experience in customer service or recruitment, along with a proactive attitude towards learning and teamwork.

Benefits

Full training and ongoing support

Collaborative team environment

Opportunities for career progression

Competitive salary and benefits

Qualifications

• Experience in outbound calling is preferred.
• Previous experience in customer service, call handling, recruitment, or administration is desirable.

Responsibilities

• Make high-volume outbound calls to candidates.
• Act as the first point of contact for candidates via phone, email, and messaging platforms.
• Screen CVs and conduct initial candidate conversations.
• Maintain accurate and up-to-date candidate records on the recruitment system.

Skills

Strong customer service and communication skills

Confident, professional telephone manner

Ability to build rapport quickly

Good organisational and multitasking skills

Comfortable using recruitment systems and basic IT tools

High attention to detail

Job description

Customer Service Recruitment Administrator

Job Summary

We are looking for a confident and organised Customer Service Recruitment Administrator to support the recruitment process by actively calling, sourcing, and engaging candidates. This role plays a key part in delivering an excellent candidate experience while supporting recruiters in a fast-paced environment.

Key Responsibilities

• Make high-volume outbound calls to candidates to discuss vacancies, availability, and suitability
• Act as the first point of contact for candidates via phone, email, and messaging platforms
• Proactively source candidates using job boards, internal databases, and social media
• Screen CVs and conduct initial candidate conversations
• Book interviews and coordinate interview schedules
• Follow up with candidates after calls and interviews to gather feedback
• Maintain accurate and up-to-date candidate records on the recruitment system
• Respond to candidate queries in a professional and timely manner
• Provide administrative support to the recruitment team throughout the hiring process
• Ensure compliance with data protection and recruitment procedures

Skills and Experience

• Strong customer service and communication skills
• Confident, professional telephone manner with experience in outbound calling
• Ability to build rapport quickly and engage candidates over the phone
• Good organisational and multitasking skills
• Comfortable using recruitment systems and basic IT tools
• High attention to detail and discretion with confidential information
• Previous experience in customer service, call handling, recruitment, or administration is desirable

Personal Attributes

• Friendly, approachable, and professional
• Resilient and comfortable with regular and high-volume calling
• Self-motivated and target-drivenPositive team player with a proactive attitude
• Adaptable and eager to learn

What We Offer

• Full training and ongoing support
• A collaborative and supportive team environment
• Opportunities for career progression within recruitment
• Competitive salary and benefits