Customer Service Professional

Randstad Sourceright; Camberley; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading recruitment agency is seeking a Customer Service Professional in Camberley for a 12-month contract, Monday to Friday, 9-5. Responsibilities include managing order confirmations, overseeing invoicing, and resolving customer complaints. Key skills needed are knowledge of goods import/export processes, proficiency in SAP, and MS Office. This role offers a dynamic working environment in partnership with Siemens Healthineers.

Qualifications

• Candidates must have knowledge of goods import and export processes.
• Self-motivation and ability to work to deadlines are essential.
• Proficiency in SAP processes related to managing purchase and sales orders is required.

Responsibilities

• Generate RCO order confirmations as necessary.
• Create and verify reservations with distribution centres.
• Resolve export control check issues pertaining to the RCO business.
• Execute customer credit checks for RCO transactions.
• Place internal and external purchase orders and verify third-party order confirmations.
• Oversee the execution of invoicing for RCO business.
• Conduct back-order processing.
• Take responsibility for the customer complaint process.
• Issue credit notes for RCO business when required.
• Ensure proper archiving of relevant documentation.

Skills

Knowledge of goods import and export processes

Self-motivation

Ability to work to deadlines

Intermediate MS Office skills

Proficiency in SAP processes

Job description

Job title : Customer Service Professional

Location : Camberley Riverside Way

Contract length : 12 month contract

Shift Pattern : Monday-Friday 9-5

Rate : PAYE

Randstad Sourceright, a leading provider of RPO & MSP Recruitment Services, is currently seeking candidates for the position of Customer Service Professional on behalf of Siemens Healthineers.This role operates Monday to Friday.

Responsibilities

• Generate RCO order confirmations as necessary.
• Create and verify reservations with distribution centres.
• Resolve export control check issues pertaining to the RCO business.
• Execute customer credit checks for RCO transactions.
• Place internal and external purchase orders and verify third-party order confirmations.
• Oversee the execution of invoicing for RCO business, adhering to agreed payment conditions.
• Conduct back-order processing, including verification of the balance between order and delivery, alignment with Business Management, customer communication, and processing of shortfalls.
• Assume responsibility for the customer complaint process.
• Issue credit notes for RCO business when required.
• Ensure proper archiving of relevant documentation, such as RCO customer orders, order confirmations, and invoices.

Key Skills required

• Knowledge of goods import and export processes.
• Self-motivation and ability to work to deadlines.
• Able to use MS Office to an intermediate level.Proficiency in SAP processes, specifically related to managing purchase and sales orders