Customer Service, Personal Banker

NatWest Group; Hove; On-site; GBP 26,000 - 30,000; Part time

Job summary

A leading banking institution in Hove seeks a Customer Service, Personal Banker to provide outstanding service. You will be the first point of contact for customers, helping with their banking needs and completing requests. This part-time role, offering competitive salary and training opportunities, is a fixed-term contract with hours flexible within branch opening times.

Benefits

Competitive salary starting at £26,010

Generous holiday entitlement of 33 days

Flexible reward programme benefits

Qualifications

• Strong attention to detail and ability to thrive under pressure.
• Commitment to develop new skills and responsibilities.
• Excellent communication skills and customer-centric approach.

Responsibilities

• Be the first point of contact, delivering outstanding service.
• Understand customer needs and assist with banking requirements.
• Complete general banking requests like payments and transfers.
• Explain banking options and identify opportunities for financial products.

Skills

Customer service passion

Attention to detail

Interpersonal skills

Teamwork ability

Motivation to develop career

Job description

Overview

Join us as a Customer Service, Personal Banker in Hove

Responsibilities

• Be the first point of contact in our branches, dedicated to delivering outstanding service and ensuring a seamless and positive experience for every customer.
• Proactively converse with customers, understand their needs and help them with their banking requirements.
• Complete general banking requests such as payments, balance enquiries and transfers.
• Explain the different ways customers can bank with us and the range of services we offer.
• Identify opportunities to help customers with simple financial products, collaborating with other teams to provide a seamless customer experience.

What you will be supported to achieve

We’ll support you to achieve a Foundation Certificate in Responsible Banking and build on your existing skills with full training. This role is offered as a fixed-term contract ending on 31 October 2026. The role does not meet Skilled Worker visa sponsorship requirements.

Qualifications and Skills

• A passion for customer service and strong attention to detail.
• The ability to thrive under pressure and the determination to continuously improve service while meeting personal and branch goals.
• Strong interpersonal skills and the ability to work well as part of a team.
• The commitment to develop new skills and responsibilities.
• Motivation to develop your career with a customer-centric approach and excellent communication skills.

Salary and Benefits

• Competitive salary starting at £26,010, pro rata for hours worked.
• A range of protection, healthcare and lifestyle benefits through Natwest Group Benefits, our fully flexible reward programme.
• A generous holiday entitlement of 33 days, pro rata for hours worked.
• A monthly contribution to your retirement fund.

Contract and Working Pattern

• Fixed-term contract ending on 31 October 2026.
• Part-time working pattern of 28 hours per week, flexible within branch opening hours (typically 9am–5pm, Monday to Friday) with rotational Saturdays and some bank holidays.

Learning and Development

Your journey starts with a comprehensive training programme to gain new skills, with ongoing coaching and support. You’ll study towards a recognised external qualification that will open doors to further career opportunities.

Additional Information

Check our rewards and benefits page for more details about our benefits.