Customer Service Operative

Elvet Recruitment; Tees Valley; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading recruitment agency is seeking a Customer Service Operative in Tees Valley to support new home developments. The role involves maintaining health and safety standards, completing remedial work, and ensuring customer satisfaction. Candidates must have a recognized trade qualification, a multi-skilled background in areas like carpentry and plumbing, and a full driving license. This permanent position offers opportunities for career growth in a dynamic team environment.

Benefits

Company vehicle for business use

Company uniform

Qualifications

• Ability to maintain a clean and organized work environment.
• Professional representation of the company in customer interactions.
• Experience in completing remedial work and attending inspections.

Responsibilities

• Contribute to health and safety compliance.
• Participate in personal development and training.
• Handle emergency out-of-hours calls and work as needed.

Skills

Organizational skills

Professionalism

Adaptability

Multi-skilled background

Customer service

Education

Recognized trade qualification

Job description

Elvet Recruitment is excited to partner with a prominent regional developer in the search for a Customer Service Operative to support their new home developments across the North East.

With over 25 years of industry experience, our client is part of a successful group of companies specializing in housing construction and development.

This is a fantastic opportunity to join an organization that can offer significant career growth in a dynamic and fast-paced environment.

Key Responsibilities:

• The Group is dedicated to maintaining a high standard of Health and Safety in all its operations. The post holder will be expected to contribute to upholding these standards to ensure compliance with all relevant legislation within their working area and across sites.
• Actively participate in personal development through appraisals and engage in any identified training or development opportunities.
• Embrace the importance of fairness and equality in the workplace, treating all individuals with dignity and respect.

Qualifications and Requirements:

• Ability to work in a clean, organized, and respectful manner.
• Possess tact and professionalism when representing the company in customers' homes.
• Must be able to think on your feet and adapt quickly, as situations may differ from initial reports.
• The successful candidate will be responsible for completing remedial work, attending inspections on behalf of the client, completing scope of works, and coordinating trades.
• A recognized trade qualification is required, along with previous experience in a customer-facing role.
• A multi-skilled background is essential, with proficiency in some or all of the following areas: carpentry, tiling, decorating, plumbing, and high-quality finishing.
• A full, clean driving license is mandatory.

Role Information:

• Standard working hours will typically be Monday to Friday, from 8:30 AM to 5:00 PM, with a 30-minute lunch break. Flexibility may be required based on workload.
• Occasional out-of-hours work may be necessary in case of emergencies, and the post holder will be required to respond to emergency out-of-hours calls.
• A company uniform and vehicle for business use will be provided.
• This is a permanent position and Elvet Recruitment Limited will be acting as an employment agency for permanent recruitment on behalf of our client.

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Please call Heather Sweetman at Elvet Recruitment to discuss in more detail.