Customer Service & Operations Executive (Part-Time)

Beryl; Manchester; On-site; GBP 11,000 - 14,000; Part time

Job summary

A micro-mobility company in Manchester is seeking a part-time Customer Service & Operations Executive to support bike and e-scooter share operations. This hybrid role involves responding to customer inquiries, resolving issues, and collaborating with on-street teams. Candidates should possess excellent communication skills and a flexible attitude. The position offers benefits including paid sick leave, learning development budgets, and discounted gym memberships.

Benefits

13 days off inclusive of Bank Holidays

Employer pension contributions

Paid sick leave

Enhanced parental leave

Employee assistance program

Annual learning and development budget

Cycle to work scheme

Tech scheme

Paid volunteer days

Discounted gym memberships

Qualifications

• Customer support or operational experience is desirable.
• Ability to respond courteously and clearly via chat, phone, and email.
• Interest in developing your career.

Responsibilities

• Respond to customer inquiries via live chat, phone, and email.
• Resolve customer questions, problems or concerns.
• Serve as liaison between customers and the on-street team.
• Support daily operational tasks.

Skills

Excellent communication skills

Flexible and able to prioritise tasks

Friendly, positive attitude

Attention to detail

Job description

Role

Customer Service & Operations Executive (Hybrid)

Location

Greater Manchester

Part-Time

20 hours per week over 2 days. Shifts rotate (weekdays & weekends).

Salary

£13,104 p/a

About Us

Here at Beryl we have a clear vision: to build a better world by getting more people in cities moving sustainably.

Our aim is to be the UK's leading micro-mobility company delivering sustainable shared schemes to UK communities. As a certified B‑Corp micromobility operator we care about community safety, the environment and effective design.

Beryl is growing nationally and now is an exciting time to join our team.

Role Overview

We are seeking a dedicated Customer Support & Operations Executive to join our Operations team and provide essential support for our current and future bike and e‑scooter share. This role you will be a vital link, assisting both our customers and on‑street teams in their daily operations.

This position involves shift work, including some weekends with early daytime and late shifts on a rotating basis. Our operating hours are from 6:30 AM to 9:00 PM, Monday through Sunday. Each shift is 10 hours with a schedule of four working days per week and three days off. Our two office locations are near Victoria Station in Central Manchester and in Trafford Park.

Responsibilities

• Respond to customer inquiries via live chat, phone and email with politeness and courtesy.
• Go above and beyond to resolve any customer questions, problems or concerns.
• Serve as a liaison between our customers and the on‑street team.
• Communicate with the on‑street team and support daily operational tasks.
• Triage technical issues and escalates them when necessary.
• Suggest product feature improvements based on customer interactions.
• Collaborate with other departments in the development of our systems and schemes.

About you

• Excellent communication skills, including listening carefully and responding clearly, confidently and courteously, both in writing and over the phone.
• Flexible and able to prioritise tasks in a fast‑paced environment.
• Friendly, positive attitude.
• A fast learner, quickly able to understand our technology and follow processes.
• Excellent attention to detail.
• Customer support or operational experience is desirable.
• An interest in developing your career.

What We Are Offering

• The chance to build the business and help Beryl on our journey to become one of the biggest micromobility operators in the world.
• 13 days off inclusive of Bank Holidays.
• Employer pension contributions.
• Paid sick leave.
• Enhanced parental leave.
• Birthdays off.
• Employee assistance program (counselling support).
• Annual learning and development budget.
• Cycle to work scheme – discounted bikes & accessories.
• Tech scheme – discounted technology and home products.
• Paid volunteer days.
• Discounted gym memberships across the UK.

Diversity

At Beryl we are proud to be an equal‑opportunity employer. All candidates will be fairly reviewed for the role without regard to race, religion, sexuality, age, disability, gender identity, nationality or any other protected status.

While upholding the Equalities Act we are committed to continuing to improve our workplace culture and environment. To make sure we are supporting all staff we have two mental health first aiders and take care to look out for one another. We value employees from diverse backgrounds and family arrangements and have flexible working policies that support our staff in balancing their personal and work lives.

Employment Type: Part-Time

Department / Functional Area: Operations

Experience: years

Vacancy: 1