Customer Service Officer

Public Sector Recruitment; Lincoln; On-site; GBP 60,000 - 80,000; Part time

Job summary

A leading recruitment agency in Lincoln is seeking Customer Service Officers for a temp to perm position. The role involves providing professional support to customers, ensuring compliance with social care policies, and processing contacts effectively. Candidates should have experience as call handlers, excellent communication skills, and flexibility for various shifts. This position offers a rate of £12.76 per hour for 20 hours per week. Immediate start is expected.

Qualifications

• Experience working as a call handler.
• Excellent communications skills (verbal and written).
• Ability to work under pressure.
• Flexible to work on various shifts.
• Experience working within social care function.
• Customer Service qualifications.

Responsibilities

• Providing telephone support to customers.
• Using social care knowledge and judgement to ensure compliance with legislation.
• Processing contacts and/or signposting customers.
• Identifying urgent contacts and responding appropriately.
• Keeping knowledge up to date via training and knowledge base.

Skills

Excellent communications skills

Ability to work under pressure

Flexible to work on various shifts

Experience working as a call handler

Experience working within social care function

Customer Service qualifications

Job description

We are looking for Customer Service Officers for a temp to perm position in Lincoln area to start immediately.

Rate: £12.76 per hour

Hours: 20 hours per week - Shift work, candidate needs to be available to work between 5.30 pm and 8 am (overnight) Monday to Thursday and Friday to Monday

Contract: Office based

Successful candidate will work within the Care & Wellbeing Hub and will provide helpful, professional & efficient contact handling experience for customers across all contact channels, using the appropriate telephony system and social care case management system, within a PCI compliant environment.

The main purpose of the role:

• Providing telephone support to customers
• Using social care knowledge and judgement ensuring all contacts are dealt with in accordance with relevant legislation, policies, and procedures (e.g., the care act / signs of safety framework and safeguarding) and keeping up to date with legislation changes as required.
• Processing contacts and/or signpost customers; utilizing all available knowledge via service specific IT systems and service scripting as detailed on the CRM system.
• Identifying and prioritising urgent contacts and responding appropriately without delay following the correct process for the Service.
• Ensuring knowledge is kept up to date by utilising the knowledge base provided and timely completion of training including mandatory and Service Area courses.

Experience / Requirements:

• Experience working as a call handler
• Excellent communications skills (verbal and written)
• Ability to work under pressure
• Flexible to work on various shifts
• Experience working within social care function
• Customer Service qualifications

The closing date for this position is 02/01/2026, with the expectation of a candidate starting immediately.

If you are interested and would like to apply for the role, please send your CV and contact details to Magdalena Uzarowska in response to this ad. CV's will be shortlisted as received with successful candidate's being contacted.