Customer Service Officer

CRA Group Limited; City Of London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A dynamic customer service organization is seeking enthusiastic team members for their Customer Services Contact Centre. The role involves managing a high volume of calls daily, delivering exceptional customer service, and efficiently resolving queries. Candidates should possess strong communication and problem-solving skills, with the ability to adapt to varying shifts and maintain professionalism in a busy environment. A genuine desire to assist others is essential. Flexibility in working different shift patterns is also required.

Qualifications

• Strong communication skills, including clarity in both verbal and written forms.
• Excellent ability to resolve customer queries efficiently and professionally.
• High level of adaptability to changing priorities in a busy environment.

Responsibilities

• Deliver excellent customer service to residents.
• Efficiently and professionally resolve customer queries.
• Collaborate with a supportive team in a high-volume contact centre.

Skills

Strong communication skills

Problem-solving skills

Ability to stay calm under pressure

Job description

Join our dynamic Customer Services Contact Centre as one of two enthusiastic team members, where you'll be instrumental in supporting residents by managing a high volume of calls daily. This role is crucial in delivering exceptional customer service, efficiently resolving queries, and maintaining professionalism. You'll work in a supportive team environment, adapting to varying shifts and priorities while maintaining a positive attitude.,

• Deliver excellent customer service to residents.
• Efficiently and professionally resolve customer queries.
• Collaborate with a supportive team in a high-volume contact centre.
• Adapt to varying shifts: 8am-4pm, 9am-5pm, or 10am-6pm.
• Quickly adjust to changing priorities and maintain composure under pressure. Strong communication and problem-solving skills.
• Ability to stay calm and focused in a busy environment.
• Flexibility to work different shift patterns as needed.
• A genuine desire to help others and provide outstanding service.