Customer Service Occupations

Pertemps Redditch Commercial; Redditch; On-site; GBP 25,000 - 28,000; Full time

Job summary

A recruitment agency in the UK seeks a Technical Customer Service Advisor in Redditch. The ideal candidate will excel in providing exceptional customer service across various channels, effectively resolving inquiries while maintaining professionalism. Key responsibilities include handling customer orders and facilitating communication between departments. Experience in a call center and proficiency in Zendesk are essential. This role offers a salary between £25,000 and £28,000, depending on skills and experience.

Qualifications

• Previous customer service experience in a call centre is preferred.
• Strong understanding of customer service principles.
• Excellent interpersonal skills with a positive demeanor.

Responsibilities

• Respond to inquiries and complaints professionally.
• Gather customer information to resolve issues efficiently.
• Process orders, returns, and exchanges according to policies.
• Identify and address customer needs proactively.

Skills

Customer service experience

Communication skills

Problem-solving skills

Ability to work under pressure

Zendesk proficiency

E-commerce platforms knowledge

Tools

Zendesk

Google Suite

Job description

Technical Customer Service Advisor

Redditch

£25,000-£28,000 depending on your previous skills and experience

Our client is looking for a Technical Customer Service Advisor to join their busy friendly customer service team, you will be responsible for providing exceptional customer service through various channels (zendesk, phone, email, chat), resolving inquiries promptly and professionally, and exceeding customer expectations.

Day-to-Day Duties

• Customer Service: Respond to customer inquiries and complaints regarding products and services in a timely, professional, and courteous manner.
• Effectively gather customer information to diagnose and resolve issues efficiently.
• Provide accurate and up-to-date information about products, pricing, promotions, and warranties.
• Process customer orders, returns, and exchanges according to company policies.
• Proactively identify and address customer needs, exceeding expectations wherever possible.
• Helping customers to create orders on Shopify - both via retail and trade routes.

Communication & Collaboration

• Maintain clear and professional communication with customers via phone, email, and chat.
• Collaborate effectively with internal departments (warehouse, technical) to ensure seamless customer service experiences.
• Document customer interactions and service resolutions accurately and efficiently.

Qualifications

• Previous customer service experience (call centre preferred).
• Strong understanding of customer service principles and best practices.
• Excellent communication, interpersonal, and problem-solving skills.
• Ability to work effectively under pressure and prioritise multiple tasks.
• Proficiency in Zendesk, Google Suite and e-commerce platforms.
• A positive and professional demeanour with a focus on customer satisfaction.

If you think you have the skills and experience my client is looking for then please click APPLY with your updated CV and I will be in touch soon.