Customer Service Manager: Lead Front‑End Team to Excellence

BM Stores; Southend-on-Sea; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading UK retailer is seeking a Customer Service Manager for their Southend-on-Sea store. The chosen candidate will lead the checkout and cash office teams, ensuring exceptional service and team development. Experience in retail or hospitality management is essential, with strong numeracy and problem-solving skills. This role offers a competitive salary, bonus potential, and a clear career progression path within a rapidly growing company.

Benefits

Competitive salary + bonus potential

Up to 33 days' holiday

10% discount at B&M and Heron Foods

Clear career path with real progression opportunities

Exclusive colleague perks & wellbeing support

Qualifications

• Experience managing teams in retail or hospitality.
• Strong numeracy and problem-solving skills.
• A flexible, hands-on attitude with great people skills.
• Passion for retail and delivering exceptional customer service.

Responsibilities

• Lead and motivate the front-end team to deliver polite, prompt, and friendly service.
• Be a visible, approachable leader for customers and colleagues.
• Coach team members to build their skills and service confidence.
• Oversee stock and cash control procedures.
• Support a great store culture and contribute to a positive workplace.

Skills

Team management

Customer service

Numerical skills

Problem-solving

People skills

Job description

A leading UK retailer is seeking a Customer Service Manager for their Southend-on-Sea store. The chosen candidate will lead the checkout and cash office teams, ensuring exceptional service and team development. Experience in retail or hospitality management is essential, with strong numeracy and problem-solving skills. This role offers a competitive salary, bonus potential, and a clear career progression path within a rapidly growing company.