Customer Service Manager - Data-Driven Leader, Midlands

Mercury Hampton; Wolverhampton; On-site; GBP 45,000 - 55,000; Full time

Job summary

A reputable manufacturer in the Midlands is looking for a Customer Services Manager to lead a team and enhance customer service delivery. The ideal candidate will have proven leadership experience in customer service or sales administration, with a data-driven approach to performance. Responsibilities include developing a high-performing team, improving processes, and ensuring quality service. This role offers autonomy, a supportive leadership team, and opportunities for growth within the company.

Benefits

Benefits

Qualifications

• Proven leadership within customer service, internal sales, or sales administration.
• Background in electrical wholesale distribution or building products preferred.
• Strong data-driven mindset with experience in creating and analyzing performance reports.

Responsibilities

• Lead and develop a team of 8 across customer service and internal sales.
• Improve customer service processes and standard operating procedures.
• Create and track meaningful key performance indicators to drive performance.

Skills

Leadership

Customer Service

Data Analysis

Communication Skills

Organizational Skills

Problem-Solving

Job description

A reputable manufacturer in the Midlands is looking for a Customer Services Manager to lead a team and enhance customer service delivery. The ideal candidate will have proven leadership experience in customer service or sales administration, with a data-driven approach to performance. Responsibilities include developing a high-performing team, improving processes, and ensuring quality service. This role offers autonomy, a supportive leadership team, and opportunities for growth within the company.