Customer Service Manager

Michael Page (UK); Guildford; On-site; GBP 35,000 - 38,000; Full time

Job summary

A well-known recruitment agency is seeking a Customer Service Manager to lead the customer service team in Guildford. The successful candidate will develop strategies to enhance customer satisfaction and monitor team performance. The role requires strong leadership, problem-solving skills, and proficiency in customer service software. Offering a competitive salary and career growth opportunities in a structured work environment.

Benefits

Competitive salary

On-site parking

Company pension scheme

Career growth opportunities

Structured workplace culture

Qualifications

• Proven experience in managing customer service teams within the business services industry.
• Strong leadership and organisational skills.
• Excellent problem-solving abilities and attention to detail.
• The ability to work under pressure and meet deadlines effectively.

Responsibilities

• Manage and lead the customer service team, setting clear goals and objectives.
• Develop and implement strategies to improve customer satisfaction and retention.
• Monitor and report on team performance using key metrics.
• Handle escalated customer issues with professionalism and efficiency.
• Collaborate with other departments to ensure seamless service delivery.

Skills

Customer service management

Leadership

Problem-solving

Attention to detail

Interpersonal communication

Tools

Customer service software

CRM systems

Job description

• Great Opportunity
• Immediate Start

About Our Client

This organisation is a well-established, medium-sized player in the business services sector. Known for its commitment to professional excellence, it offers a structured and supportive working environment for its employees.

Job Description

• Manage and lead the customer service team, setting clear goals and objectives.
• Develop and implement strategies to improve customer satisfaction and retention.
• Monitor and report on team performance using key metrics.
• Handle escalated customer issues with professionalism and efficiency.
• Collaborate with other departments to ensure seamless service delivery.
• Maintain up-to-date knowledge of industry trends and best practices.
• Oversee training and development programmes for team members.
• Ensure compliance with company policies and procedures.

The Successful Applicant

• Proven experience in managing customer service teams within the business services industry.
• Strong leadership and organisational skills.
• Excellent problem-solving abilities and attention to detail.
• Proficiency in customer service software and CRM systems.
• The ability to work under pressure and meet deadlines effectively.
• Exceptional communication and interpersonal skills.

What's on Offer

• Competitive salary of £35,000 to £38,000 per annum.
• On-site parking for added convenience.
• Access to a company pension scheme.
• A permanent position with opportunities for career growth.
• A supportive and structured workplace culture.