Customer Service Manager

CS UK Recruitment Ltd; Grundisburgh; On-site; GBP 30,000; Full time

Job summary

A leading UK recruitment agency is looking for a dedicated Hospitality Manager for a care home in Suffolk. The ideal candidate will have experience in hospitality management, focusing on delivering exceptional service to residents. Responsibilities include managing food services, maintaining cleanliness standards, and fostering a positive work environment. The role offers an excellent salary of £30,000 per annum, along with various benefits including paid breaks, training prospects, and a Living Wage employer status.

Benefits

Paid Breaks

Refer-a-friend

Discounts and employee assistance

Comprehensive induction and paid training

Living Wage Employer

Qualifications

• Experience in Hospitality Management is a must.
• Ability to motivate and inspire staff for exceptional service.
• Understanding of hygiene and infection control principles.

Responsibilities

• Develop a service experience aligned with family vision.
• Foster a culture of teamwork and continuous improvement.
• Manage food service operation effectively.
• Maintain high standards of cleanliness and hygiene.

Skills

People management

Strong communication

Understanding of food service

Knowledge of activities for older people

Budget management

Job description

A new exciting job opportunity has arisen for a dedicated Hospitality Manager to work in an exceptional care home based in the Woodbridge, Suffolk area. You will be working for one of UK’s leading healthcare providers.

This care home specialises in a range of care services, including residential care, respite care, dementia care and convalescence care.

To be considered for this position you must have experience of Hospitality Management.

Key Responsibilities

• Develop a service experience that fits within our family vision and values; being compassion, empathy and transparency in our service delivery.
• Develop and maintain a positive working environment for all staff, fostering a culture of teamwork, continuous improvement, and high‑quality service.
• Ensure that all residents are provided with an exceptional experience and that their needs and expectations are met and exceeded.
• Manage the food service operation, working closely with the executive chef including menu planning, preparation, and delivery of high‑quality meals in a timely and efficient manner.
• Develop and maintain a robust activities program that is tailored to the interests and needs of the residents and is engaging, fun, and promotes health and wellness.
• Maintain and manage best first impression experience.
• Ensure the housekeeping function is effective, efficient, and maintains high standards of cleanliness and hygiene throughout the facility.

Preferred Skills & Experience

• Excellent people management skills, with the ability to motivate and inspire staff to deliver exceptional service.
• Strong communication skills, both verbal and written, with the ability to communicate effectively with a wide range of stakeholders.
• Strong understanding of the principles of first impressions and the ability to ensure that guests have a positive experience from the moment they arrive.
• Knowledge of food service operations, including menu planning, food preparation, and delivery, as well as a good understanding of nutrition and dietary requirements.
• Strong understanding of the needs and interests of older people and the ability to develop and deliver a range of activities that are engaging, fun, and promote health and wellness.
• Strong understanding of the principles of housekeeping, including cleaning, hygiene, and infection control.
• Strong understanding of budget management and the ability to manage costs effectively whilst still delivering high‑quality service.

Salary & Benefits

• Excellent salary of £30,000 per annum.
• Permanent full‑time role, 40 hours a week, 9am‑5pm.
• Paid Breaks.
• Refer‑a‑friend.
• Reward Gateway – discounts, wellbeing, employee assistance & much more.
• Comprehensive induction and paid training programme with career prospects.
• Excellent working environment.
• Cost of DBS.
• We are a Living Wage Employer.

Application Details

Reference ID: 6112.

To apply for this fantastic job role, please call 0121 638 0567 or send your CV to [e-mail].

Talk to us – Jupiter Recruitment on WhatsApp. Our WhatsApp number is 07856209032.