Customer Service Manager

Prime Appointments; Chelmsford; On-site; GBP 30,000 - 35,000; Full time

Job summary

A recruitment agency in Chelmsford is seeking an experienced Customer Service Manager to lead their team on a full-time basis. You will oversee customer service operations, manage escalated concerns, and design policies to enhance service quality. The ideal candidate will have 3-5 years in customer service management and strong communication abilities. Offers a salary of £30,000 to £35,000 per annum and various benefits.

Benefits

Performance-based bonus scheme

Employee discounts

Pension plan

Qualifications

• 3-5 years in customer service with experience managing teams.
• Strong leadership, communication, and problem-solving abilities.
• Experience engaging directly with customers through multiple channels.

Responsibilities

• Lead, coach, and develop the customer service team.
• Manage escalated customer concerns.
• Design and refine customer service policies and workflows.
• Monitor key metrics and customer feedback.
• Collaborate with other departments for a seamless customer journey.

Skills

Leadership

Communication

Problem-solving

Customer engagement

Tools

Zendesk

Job description

Overview

Customer Service Manager - Chelmsford

Our client based in Chelmsford is seeking a proactive Customer Service Manager to lead their customer service team in a permanent, full-time role working Monday - Friday 8:00am - 6:00pm. The position offers a salary range of £30,000 to £35,000 per annum, depending on experience. This is a great opportunity to join an established company where you will drive service improvements, develop your team, and elevate the overall customer experience.

Responsibilities

• Lead, coach, and develop the customer service team to maintain high performance and customer satisfaction
• Manage escalated customer concerns, ensuring timely and effective resolution
• Design and refine customer service policies and workflows to boost efficiency and service quality
• Monitor key metrics and customer feedback to identify trends and areas for improvement
• Collaborate with other departments to ensure a seamless customer journey

Qualifications

• 3-5 years in customer service with experience managing teams
• Strong leadership, communication, and problem-solving abilities
• Familiarity with customer service platforms such as Zendesk
• Experience engaging directly with customers through multiple channels

Benefits

• Performance-based bonus scheme
• Employee discounts
• Pension plan

If this sounds like the role for you, please send your CV and contact Connor at Prime Appointments for a confidential discussion. #officejobs