Customer Service Manager

Rutherford Briant Recruitment; Chelmsford; On-site; GBP 59,000 - 70,000; Full time

Job summary

A growing recruitment firm in Chelmsford is seeking a Customer Service Manager to lead operations and drive transformational change. This role involves enhancing customer service processes and mentoring the team. The ideal candidate will have strong leadership and process improvement skills. Salary up to £70,000 per annum, with 25 days leave and a fully on-site position.

Benefits

Salary up to £70,000

25 days annual leave plus Bank Holidays

Opportunity to be part of a growing business

Qualifications

• Proven experience in a similar role focused on growth or transformation.
• Demonstrated success in process transformation and improvement.
• Ability to coach, develop, and inspire team members.

Responsibilities

• Drive transformational change across the customer service function.
• Design and implement processes that enhance quality and efficiency.
• Support, coach, and mentor team members.

Skills

Process transformation

People leadership

Strong communication

CRM skills

Job description

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Are you a dynamic and results driven Customer Service Manager with a passion for transformational change, process excellence and people management? Do you thrive in fast-paced environments where you’re able to make an impact through your own and your teams work? Keep reading!

I am currently recruiting for a Customer Service Manager who is able to lead customer operations, transform ways of working, implement scalable processes and motivate the team to deliver exceptional customer experiences.

Responsibilities:
As a Customer Service Manager, you will:

• Drive transformational change across customer service function, both strategic and hands on
• Design, implement and continuously improve processes that enhance quality, efficiency and satisfaction
• Collaborate cross-functionally to align customer service strategies with business goals
• Support, coach, mentor and up-skills members of the team

Requirements:
As a Customer Service Manager, you will need:

• Proven experience in a similar role, ideally for a growing or transformation focused business
• Demonstrated success of process transformation and improvement
• Strong people leadership skills with the ability to coach, develop and inspire others
• Strong communication and CRM skills

Benefits:
As a Customer Experience Manager, you will get:

• A salary of up to £70,000 per annum, depending on experience
• Opportunity to be part of a growing business
• 25 days annual leave, plus Bank Holidays
• Please note this is a fully on-site position.

If you are ready to become part of a thriving, and successful business, apply now!

Rutherford Briant is passionate about equity, diversity, and inclusion. We seek individuals from the widest talent pool and encourage underrepresented talent to apply to vacancies with us. We are committed to recruitment processes that are fair for all, regardless of background and personal characteristics.