Customer Service Manager

Coburg Banks; Carnforth; On-site; GBP 32,000 - 35,000; Full time

Job summary

A leading company in medical services is looking for an experienced Customer Service Manager near Lancaster. The role involves engaging with customers and suppliers to resolve order issues and maintain high customer satisfaction. Ideal candidates should have prior experience in customer service, excellent communication skills, and organizational abilities. The position offers a salary between £32,000 to £35,000, along with a bonus and 28 days holiday. Join a dedicated team and advance your career in a supportive environment.

Benefits

Basic salary of £32,000 - £35,000 per year

Bonus of £500 - £1,000 annually

28 days holiday

Qualifications

• Experience as a Customer Service Manager or similar role.
• Proven ability to engage with customers and resolve issues.
• A full driving license and a car.

Responsibilities

• Proactively update customers on order issues.
• Communicate with suppliers to resolve issues efficiently.
• Ensure excellent customer service and satisfaction.

Skills

Excellent verbal and written communication

Strong organisational abilities

Ability to work within a team

Job description

Are you an experienced Customer Service Manager looking for an exciting opportunity just outside of Lancaster? Our client, a market leader in the medical testing and services field, is seeking a dedicated Customer Service Manager to join their team. This role involves proactively engaging with customers and suppliers to resolve order issues and ensure customer satisfaction.

Benefits and Compensation

• Basic salary of £32,000 - £35,000 per year
• Bonus of £500 - £1,000 annually
• 28 days holiday

The Role

As a Customer Service Manager, you will:

• Proactively approach customers to update them on order issues
• Communicate with suppliers to resolve any issues efficiently
• Ensure excellent customer service and satisfaction
• Collaborate with team members to improve processes
• Maintain organised records and documentation

The Candidate

The ideal Customer Service Manager will have:

• Experience as a Customer Service Manager or Client Experience Manager
• Excellent verbal and written communication skills
• Strong organisational abilities
• Ability to work effectively within a team
• A realistic opportunity to progress into a managerial role
• A full driving license and a car

The Package

Annual salary: £32,000 - £35,000

Bonus: £500 - £1,000 per year

Holiday: 28 days

Opportunity to work with a market leader in the medical services field

Our client is a leading company in the medical services industry, known for their commitment to quality and customer satisfaction. They are dedicated to providing top‑on‑t services and support to their clients.

If you're a Customer Service Manager with a passion for delivering exceptional service and looking for a new challenge, this could be the perfect role for you. Take the next step in your career and join a dynamic team in Lancaster.

If you have experience as a Customer Success Manager, Client Experience Manager, Customer Support Manager, Customer Relations Manager, or Customer Care Manager, you might find this Customer Service Manager role to be a great fit for your skills and career goals.

Coburg Banks Limited is acting as an Employment Agency in relation to this vacancy.