Customer Service Manager

wren kitchens; Barton-upon-Humber; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading kitchen retailer in Barton-upon-Humber is seeking a Team Manager to inspire and lead their Customer Installation Centre team. The ideal candidate will have proven leadership skills, a strong customer focus, and excellent problem-solving abilities. This role offers opportunities for career progression and a supportive work environment.

Benefits

24/7 Access to On-Site Gym

Life Assurance after 2 years

Health and discount platform access after 1 year

Mobile discounts

Staff discount on kitchen and bedroom products after 1 year

Qualifications

• Proven experience leading a team and delivering results.
• Excellent communication skills to inspire and influence others.
• Strong customer focus and commitment to service excellence.
• Ability to manage multiple priorities calmly and effectively.
• Capable of solving problems based on data-driven decisions.

Responsibilities

• Lead and motivate a team of Installation Coordinators.
• Monitor team performance against customer satisfaction and efficiency targets.
• Collaborate to resolve installation issues swiftly.
• Coach team members in handling cases with professionalism.
• Identify and implement process improvements for better customer experience.

Skills

Leadership

Communication

Customer Focus

Organisational Skills

Problem-Solving

Job description

About The RoleAre you ready to lead from the front, inspire a high-performing team, and make a real difference to customers' lives every single day?We're looking for an energetic, driven, and people-focused Team Manager / Team Leader to join our vibrant Customer Installation Centre. If you thrive in a fast-paced, ever-evolving environment and have a passion for delivering exceptional customer experiences - we want to hear from you!What You'll Be Doing:
Lead & Inspire - Motivate and empower a team of Installation Coordinators to deliver a seamless, end-to-end journey for our customers - from their dream kitchen or bedroom installation to any warranty support.
Own the Results - Monitor team performance against key targets including customer satisfaction, speed of resolution, and efficiency - you'll know what good looks like and push for great!
Problem-Solve & Collaborate - Work closely with installers, customers, and internal teams to resolve issues quickly and get things back on track.
Coach & Develop - Support your team to handle every case with empathy, confidence, and professionalism, turning challenges into opportunities to wow our customers.
Handle Escalations Like a Pro - Take ownership of complex cases, ensuring swift, fair resolutions while upholding our commitment to excellent service.
Drive Improvements - Identify opportunities to make our processes smoother and communication clearer - your ideas and actions will directly shape a better customer experience.Why You'll Love Working Here:
A supportive, inclusive workplace where you'll see the impact of your leadership every day.
Real career progression with personalised development plans.
A chance to work alongside passionate people who care deeply about what they do - and who celebrate success together.What's In It for You?

And plenty of opportunities to learn, grow, and make your mark!About YouWhat You'll Bring to the Table:
Proven leadership - You've successfully led a team before, delivering strong results and helping your people thrive.
First-class communication skills - You know how to inspire, influence, and get everyone pulling in the same direction (even on a Monday morning!).
Customer-focused mindset - You put the customer at the heart of everything you do and push for service excellence every single time.
Superb organisational skills - You can juggle multiple priorities, stay calm under pressure, and never miss a deadline (your to-do lists are legendary).
Problem-solving superpowers - You tackle challenges head-on, make decisions based on data, and turn problems into opportunities.
Industry know-how (bonus) - If you've got experience with kitchen and bedroom installations (or something similar), that's a big plus - but it's not a dealbreaker if you're ready to learn! Bring your leadership skills. Bring your passion for customer service. Let's make dream homes happen - together! About The Company Wren Kitchens is the largest kitchen and bedroom retailer in the UK, with £1billion+ turnover, more than 100 UK showrooms and an exciting expansion into the USA. We don't just sell kitchens and bedrooms - we manufacture, deliver and install them too. Making dreams come to reality!

24/7 Access to our On-Site GymLife Assurance after 2 years' service
Access to Benenden Health & discount platform after 1 year
EE mobile discount
Staff discount to help you create your own dream kitchen or bedroom after 1 year