Customer Service Large Projects Executive

Weber; England; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

A multinational construction firm is seeking a Customer Service Large Projects Executive in Flitwick, England. This full-time role focuses on providing exceptional customer service throughout project delivery while collaborating closely with internal teams. Candidates should have strong stakeholder management and communication skills, preferably with experience in S&OP systems and familiarity with SAP or Salesforce. The position offers a hybrid working model.

Qualifications

• Previous experience in a customer facing role.
• Excellent written and verbal communication skills.
• Ability to manage stakeholders and multitask.

Responsibilities

• Assist in planning and monitoring assigned projects.
• Provide excellent customer service aiming for first call resolution.
• Collaborate with teams to ensure successful project delivery.
• Review projects ensuring supply aligns with lead times.

Skills

Customer service experience

Communication skills

Stakeholder management

Organisational skills

Proficiency in S&OP systems

Tools

SAP

Salesforce

Job description

Overview

Why do we need you?

This is an exciting time to be joining a newly formed division within the Saint-Gobain group; Saint-Gobain Exterior Solutions (SGES, bringing together our Kilwaughter and Weber brands).

We're looking for a Customer Service Large Projects Executive to join our team, supporting the delivery of key projects that are designed to prove exceptional customer experience - this can be anything from pre-order discussions through to project completion.

You will be working closely with our Customer Service Projects Manager, assisting with project planning, entering orders, purchasing factored goods as well as helping coordinate resources to meet our objectives efficiently.

This is a full-time permanent role based out of our office in Flitwick - we work on a hybrid schedule.

Responsibilities

• Assisting in planning, implementing and monitoring of assigned projects, helping to keep them on track, within scope and within budget
• Provide excellent customer service, with an aim for first call resolution for any potential issues
• Collaborating with other teams within the business, sharing information and supporting collaboration to ensure successful project delivery
• Reviewing of all large projects ensuring supply can be met in line with product and delivery lead times, ordering in factored goods as required

What we're looking for

• Previous experience in working in a customer facing role
• Possess excellent communication skills - both written and verbal
• Excellent stakeholder management skills and able to be multi-task and be organised
• Proficient in S&OP systems
• SAP & Salesforce experience would be desirable, but not essential

Are SGES and Saint-Gobain inclusive employers?

Saint-Gobain is the worldwide leader in light and sustainable construction improving daily life through high-performance solutions. From wherever you are, let your unique personality and our values guide you every day to invent a more sustainable world.

We understand that a diverse workplace is not only a more enjoyable place to be, but also facilitates better decision making and innovation. So, whoever you are, and whichever Saint-Gobain business you join, you can be sure of a warm welcome with us.

And what about flexibility?

The world of work is changing. At Saint-Gobain, we're always open to new ways of working. Everyone has different needs and commitments. We'll happily discuss any need you might have

for this role: flexible hours, job-sharing, part-time working, or anything else that matters to you. We can't promise to meet every request when we're recruiting. But we do promise to listen.

If you match our criteria, we will be in touch to discuss your experience and more about you as a person, we look forward to hearing from you!