Customer Service Insurance Broker

Markerstudy Distribution; Torquay; Hybrid; GBP 20,000 - 25,000; Full time

Job summary

A home insurance group is seeking a Customer Representative in Torquay. The role involves handling customer inquiries, guiding policy changes, and supporting claims processes. Successful candidates will demonstrate strong communication skills and the ability to adapt. Full training is provided, and there are genuine opportunities for career development. This position offers a hybrid working model with a full-time commitment of 37.5 hours per week, including some Saturday shifts.

Benefits

Career development opportunities

Training for accredited industry qualifications

Support and mentoring until fully competent

Qualifications

• Experience in a fast-paced environment focused on performance and customer satisfaction.
• Ability to understand and resolve customer needs effectively.
• Self-motivated, driven, and resilient to exceed performance targets.

Responsibilities

• Handle inbound calls from customers for policy queries.
• Guide customers in making changes to their policies.
• Resolve customer issues using product knowledge.
• Build rapport with customers and understand their requirements.
• Support customers unable to complete online processes.
• Manage team diaries and inboxes effectively.

Skills

Strong communication

Problem-solving

Customer service skills

Ability to adapt communication style

Job description

Customer Representative

Location

Torquay

Working Pattern

Hybrid working

Salary

£24,500

Website and Company: https://www.brightsideinsurance.co.uk/

Training

3 weeks full‑time training at a local hotel in Torquay. Following training the role will be remote until the new office opens next year.

About The Team

We are looking for self‑motivated individuals who are looking to work in a friendly, supportive, team‑orientated and customer‑driven environment. We are a home insurance group who pride ourselves in delivering great results through a combination of hard work, collaboration and dedication. Working for Brightside is all about making a difference. A difference for our customers and for our business. It’s about putting our customers at the heart of what we do – doing the right things and doing them well. We have created an environment which empowers individuals and rewards hard work.

About The Role

• You will take inbound calls from our customers helping them with queries about their existing policies.
• You'll guide customers through the process to make a change to their existing policy; whether it’s a name or address change, or something more complex.
• Using your product knowledge and customer service skills you’ll resolve and offer solutions.
• Building rapport and understanding each customer’s requirements.
• You will also be required to support customers who are unable to complete our online journey.
• You will make outbound calls to our customers to confirm policies are correct.
• You will be responsible for managing team diaries and inboxes.
• Contacting customers regarding missed payments or debt and supporting with financial difficulties and exploring all options.
• Supporting customers in following the claims process.
• Supporting customers with the cancellation of their policies.

About You

It goes without saying that you will be at your best when you are helping customers by delivering exceptional service. Ideally you will have experience of working in a fast‑paced environment with a focus on performance and putting the customer first.

• Be a strong communicator with the ability to adapt your style to each customer.
• Be energetic and have a positive approach to problem solving.
• You will need to be able to understand customers’ needs effectively showing ownership, empathy, and resolution.
• Strong verbal communication skills are a must with the ability to adapt your style when needed.
• It is important that you are self‑motivated, driven and resilient in order meet and exceed your performance targets and KPIs.

Working Hours

The full‑time working hours are 37.5 hours per week. We’ll need you to be available Monday to Friday 9am-6pm for shifts. 1 in 3 Saturdays 9am-1pm - 4 hours back in the week.

What’s in it for you

You can expect to receive full training and the support until you’re fully competent in the role. Your training will be remote based and some on the job - at every stage of the training we’ll make sure you’re happy and confident with what you’ve learnt. We believe in the value of developing our people and we can offer you genuine career opportunities. Following your initial induction and training we will provide valuable in‑role development, you’ll also have opportunity to attain accredited industry qualifications.