Customer Service & Fulfilment Analyst

Michael Page (UK); Camberley; On-site; GBP 33,000 - 38,000; Full time

Job summary

A leading recruitment consultancy is seeking a Customer Service & Fulfilment Analyst in Camberley. This role involves supporting the Customer Fulfilment Team, driving global initiatives, and designing reports in Excel, Power BI, and Tableau. The ideal candidate should have experience in customer service within the FMCG industry and possess strong analytical skills. The position offers a competitive salary between £33,000 and £38,000 plus benefits.

Benefits

Competitive salary

Comprehensive benefits package

Career development opportunities

Qualifications

• Experience in a similar customer service and order processing role within the FMCG industry.
• Excellent systems skills including Excel and SAP is a big benefit.
• Strong analytical skills and attention to detail.

Responsibilities

• Provide support to the Customer Fulfilment Team.
• Drive and support global initiatives.
• Design reports and dashboards leading to actionable insights.

Skills

Customer service experience

Excel expertise (VLOOKUP, Pivot Table)

Analytical skills

Communication skills

Problem-solving skills

Tools

SAP

Power BI

Tableau

Job description

Overview

Customer Service & Fulfilment Analyst, Frimley: This opportunity is with a well-established, medium-sized company operating in the FMCG industry. Known for its commitment to excellence, the organisation focuses on delivering high-quality products and services to its customers. Work for a globally respected FMCG company with iconic brands and gain exposure to cross-functional teams and strategic supply chain projects.

Responsibilities

• In this role you'll provide support and expertise to the whole Customer Fulfilment Team for the following:
• Order automation tools, SAP trouble-shooting, SAP training/on-boarding, SOAR compliance, reporting and analytics
• Drive and support global initiatives
• Design and build reports, dashboards and analysis in Excel, Power BI and Tableau that lead to actionable insights
• Establish a reporting synergy between business units
• Ensure customer orders are processed in a timely and accurate manner
• Deal with all areas of customer service and resolve delivery issues promptly
• Monitor stock levels and coordinate with supply chain teams to avoid shortages
• Maintain strong relationships with key stakeholders across the business
• Prepare and deliver regular reports on fulfilment performance metrics
• Support the implementation of new systems or processes to enhance efficiency
• Ensure compliance with company policies and industry regulations

The Successful Applicant

• Experience in a similar customer service and order processing role within the FMCG industry
• Excellent systems skills including Excel (VLOOKUP and Pivot Table) and SAP is a big benefit
• Strong analytical skills and attention to detail
• Proficiency in relevant software, such as Excel or ERP systems
• Excellent organisational and time-management abilities
• Effective communication skills to liaise with internal and external stakeholders
• A proactive approach to problem-solving and process improvement

What’s on Offer

• Competitive salary ranging from £33,000 to £38,000 per annum
• Comprehensive benefits package to support your well-being
• Opportunity to gain valuable experience in the FMCG industry
• Fixed-term contract offering stability and career development

If you are passionate about customer fulfilment and operational excellence, this could be the perfect role for you. Apply now to join a company that values your expertise!