Customer Service & Finance Advisor (Hybrid)

First Response Finance; Wigan; Hybrid; GBP 27,000 - 37,000; Full time

Job summary

A top vehicle finance company in Wigan is seeking a dedicated Customer Service Representative to manage a portfolio of customer accounts. This telephone-based position entails taking inbound and making outbound calls, understanding customer financial situations, and providing sound outcomes. Ideal candidates will demonstrate teamwork, proactivity, and resilience. The role offers a starting salary of £27,955, moving to £36,261 after three years, as well as a company bonus scheme and a hybrid working model.

Benefits

Annual company bonus scheme

Hybrid working at manager's discretion

Competitive salary progression

Qualifications

• A genuine team player working collaboratively with colleagues and customers.
• Proactive and responsible in self-management and learning.
• Resilient and capable of making big decisions.

Responsibilities

• In this telephone-based role, take inbound and make outbound calls for customer accounts.
• Understand customers' financial situations to make sound decisions.
• Communicate effectively with customers regarding payment plans.

Skills

Sales Experience

Time Management

Order Management System

Customer Service

Dealership Experience

GM Vehicles

Retail Sales

Tire Service

Automotive Repair

OSHA

Service Writing

Automotive Service

Job description

A top vehicle finance company in Wigan is seeking a dedicated Customer Service Representative to manage a portfolio of customer accounts. This telephone-based position entails taking inbound and making outbound calls, understanding customer financial situations, and providing sound outcomes. Ideal candidates will demonstrate teamwork, proactivity, and resilience. The role offers a starting salary of £27,955, moving to £36,261 after three years, as well as a company bonus scheme and a hybrid working model.