Customer Service Executives

Adecco; Birmingham; Remote; GBP 60,000 - 80,000; Part time

Job summary

A staffing agency is seeking Customer Service Executives to provide remote support. You'll be responsible for resolving customer queries and collaborating with teams, requiring excellent communication skills and customer service experience, ideally in the insurance sector. The role offers a pay rate of £12.21 per hour and is temporary with potential future opportunities.

Qualifications

• Proven experience in a customer service role, preferably in the insurance industry.
• Strong problem-solving abilities and the ability to handle conflicts diplomatically.
• Familiarity with using customer service systems and data entry.

Responsibilities

• Resolve customer queries and provide prompt solutions via telephone and email.
• Collaborate with colleagues to ensure timely customer resolutions.
• Record customer interactions accurately.

Skills

Customer service experience

Excellent communication skills

Problem-solving abilities

Attention to detail

Team collaboration

Tools

Customer service systems

Microsoft Office Suite

Job description

Overview

Job title: Customer Service Executives

Location: Remote working

Training: Remote but first week and 4th week are based at Birmingham training centre

Hours: Monday to Friday 9-6pm (9am - 5.30pm or 9.30am - 6pm)

Start date: 27th October or 3rd November

End date: End of January 2026

Contract details: Temporary

Pay rate: £12.21 per hour

About Our Client: Our client is a leading insurance company that believes in delivering exceptional customer service. They pride themselves on providing quality solutions and support to valued customers in the insurance industry. With a positive and collaborative work culture, our client is dedicated to ensuring both customer satisfaction and employee success.

Responsibilities

• Resolve customer queries and provide prompt solutions via telephone and email
• Collaborate with colleagues, managers, and other teams to ensure timely customer resolutions
• Manage inbound customer enquiries, adhering to service level agreements (SLAs)
• Record customer interactions accurately and follow up on associated tasks until they are resolved
• Liaise with internal teams to gather information and address complaints effectively
• Deliver excellent customer service, maintaining a positive and empathetic approach

Essential (Knowledge, Skills, Qualifications, Experience)

• Proven experience in a customer service role, preferably in the insurance industry
• Excellent communication skills, both verbal and written
• Strong problem-solving abilities and the ability to handle conflicts diplomatically
• Attention to detail and organisational skills
• Familiarity with using customer service systems and data entry
• Ability to work collaboratively in a team environment

Desirable (Knowledge, Skills, Qualifications, Experience)

• Knowledge of insurance products and services
• Previous experience in handling inbound and outbound calls
• Understanding of regulatory requirements related to customer handling

Technologies

• Proficiency in using customer service systems and software
• Basic knowledge of Microsoft Office Suite (Word, Excel, Outlook)

Company Information and Compliance

Do not miss this exciting opportunity to join our client's dedicated and dynamic customer service team.

Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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