Customer Service Executive I S1 P3 I Corporate & Commercial Banking I Glasgow

Banco Santander; Glasgow; Hybrid; GBP 25,000; Full time

Job summary

A global financial institution is seeking a Customer Service Executive in Glasgow. In this role, you will manage inbound calls and emails, handle payments, and identify potential fraud. Important qualifications include excellent communication skills and a customer-focused mindset, with a strong emphasis on personal ownership of client interactions. The position offers a starting salary of £24,992 with additional benefits, including a cash allowance, holiday, and healthcare options.

Benefits

Starting salary of £24,992

25 days holiday plus bank holidays

Voluntary healthcare benefits

8% employer pension contribution

Share plans

Wellbeing support

Volunteering opportunities

Qualifications

• Excellent communication skills with the ability to convey complex written and verbal information in a clear manner.
• A customer-focused mindset with a just-ask-once mentality.
• An ability to understand procedural and policy guidelines.

Responsibilities

• Servicing inbound calls and emails from clients and internal stakeholders.
• Processing domestic and international payments.
• Liaising with Subject Matter Experts for complex requests.
• Identifying fraudsters and escalating concerns.
• Demonstrating personal ownership in resolving client queries.
• Achieving Key Performance Indicators for Quality Assurance.
• Demonstrating Santander’s 5 TEAMS behaviours.

Skills

Excellent communication skills

Customer-focused mindset

Ability to understand guidelines

Computer literacy

Job description

Customer Service Executive I S1 P3 – Corporate & Commercial Banking – Glasgow, United Kingdom

IT STARTS HERE

Santander () is evolving from a global high-impact brand into a technology-driven organisation and our people are at the heart of this journey. Together we are driving a customer‑centric transformation that values bold thinking innovation and the courage to challenge what’s possible.

This is more than a strategic shift. It’s a chance for driven professionals to grow, learn and make a real difference.

Our mission is to help more people and businesses prosper. We embrace a strong risk culture and expect all our professionals to take a proactive and responsible approach toward risk management.

Client Services is the heart of customer service for Corporate & Commercial Banking, serving our Corporate Clients and Relationship Teams with support across various elements of banking.

The difference you make

Client Services is looking for a Customer Service Executive based out of Glasgow.

Responsibilities

• Servicing inbound calls and emails from external clients and internal stakeholders providing support ranging from everyday banking to more complex needs such as account mandate changes and payment traces.
• Processing domestic and international payments via Faster Payments and CHAPS.
• Liaising with Subject Matter Experts to identify solutions to more complex requests.
• Being at the forefront of identifying fraudsters and escalating concerns appropriately.
• Demonstrating personal ownership and a tenacity for resolving client queries at the first point of contact.
• Achieving Key Performance Indicators relating to Quality Assurance.
• Demonstrating Santander’s 5 TEAMS behaviours: Think Customer, Embrace Change, Act Now, Move Together, Speak Up.

What you’ll bring

Our people are our greatest strength. Every individual contributes unique perspectives that make us stronger as a team and as an organisation. We’re enabling teams to go beyond by valuing who they are and empowering what they bring.

The following requirements represent the knowledge, skills and abilities essential for success in this role. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Professional Experience

• Excellent communication skills with the ability to convey complex written and verbal information in a clear manner. (Required)
• A customer‑focused mindset with a just‑ask‑once mentality. (Required)
• An ability to understand procedural and policy guidelines. (Required)

Languages

• English (Required)

Hard Skills

• A good level of computer literacy and the ability to learn new skills quickly.

Benefits

• Starting salary of £24,992 plus a £500 annual cash allowance to spend on our wide range of benefits. *Include salary where authorised
• 25 days holiday plus bank holidays, increasing to 26 days after 5 years service with the option to purchase up to 5 contractual days per year.
• Voluntary healthcare benefits at discounted rates, including medical insurance, dental insurance and health assessments.
• We put 8% of salary into your pension even if you don’t contribute yourself. We pay up to 12.5% of salary if you contribute and you can take some of our contribution in cash if you prefer.
• Protection for you and your family with company‑funded death‑in‑service benefits and income protection insurance, with discounted rates for additional life assurance and critical illness cover.
• Share in Santander’s success by saving or investing in our share plans.
• As a Santander UK employee you can request staff versions of our products, like Edge Current Accounts and Credit Cards with no fees and apply to many other deals and discounts in Santander products and services.
• Competitive rewards that reflect the real impact you make and the value you bring.
• Wellbeing that goes beyond work – we work with a range of wellbeing partners across our 4 pillars of wellbeing (physical, mental, social and financial) to give you access to a suite of apps, discounted gym and fitness access, weekly online classes, flexible healthcare and mental health support.
• Support for every life stage – from menopause and pregnancy to parenthood and beyond, with enhanced family leave, childcare options and tailored wellbeing support.
• Time to give back – through volunteering opportunities that let you make a difference in the communities we serve.
• Global growth opportunities – to shape your career, learn new skills and explore what’s possible across our international network.

Inclusive Recruitment

We’re proud to be an inclusive organisation that provides equal opportunities for everyone regardless of age, gender, disability, civil status, race, religion or sexual orientation. We’re committed to creating a recruitment experience that’s accessible, fair and welcoming for all candidates.

Our roles are site‑based with a hybrid working pattern where colleagues are expected to attend the office at least 12 days per month (pro‑rata for part‑time roles). When applying, please consider the travel distance, time and cost to your chosen office location(s).

Right to work in the UK

• Every individual must have the right to work in the UK to commence employment with Santander either by way of nationality, visa or work permit. If you require a working visa/permit this will not influence our decision. However, if you do not have a right to work or a visa application is unsuccessful, Santander will not proceed with your application and will withdraw any conditional offer previously made.

We welcome applications with the understanding that there may be no relocation package available. Santander will pay the employer mandatory government fees required for visa-related costs; you may be liable for your own personal employee immigration and relocation costs.

What to do next

If this sounds like a role you’re interested in, please apply. If there’s anything we can do in the recruitment process to help you achieve your best, contact us through email or request an alternative format of our application form.

Key Skills

Beauty And Fashion, EMC, Jewellery, Arabic English Translation, Business Analytics

Employment Type

Full‑Time

Experience

Years

Vacancy

1