Customer Service Executive (German Speaking)

Youlend's Ai-driven; Camden Town; On-site; GBP 25,000 - 30,000; Full time

Job summary

A fintech company in Camden Town is seeking a customer service representative to engage with business owners, ensuring excellent service levels. The ideal candidate will have strong communication skills, a customer-centric approach, and 1-2 years' experience in a support role. Fluency in German and English is required. This position offers a range of benefits including stock options, private medical insurance, and additional perks for employee engagement.

Benefits

Stock Options

Private Medical insurance via Vitality

Cycle to work scheme

Free Gym in office building in Holborn

Monthly in office Masseuse

Qualifications

• 1-2 years' experience in customer service, support or related field.
• Ability to engage effectively with customers via phone, email and chat.

Responsibilities

• Communicate with business owners daily, answering inbound calls and addressing questions.
• Monitor the support and customer service inbox to maintain top service levels.
• Handle complaints and ensure customer satisfaction.

Skills

Exceptional communication and listening skills

Customer-centric approach

Fluent in German and English

Problem-solver with a proactive mindset

Ability to multitask

Job description

Overview

In this role, you will communicate with business owners daily, answering inbound calls and addressing any questions they may have. You will monitor our support and customer service inbox to ensure that we consistently reach top service levels. You will also work with various enterprise technology platforms and YouLend's proprietary solutions to process applications and respond to customer queries. Handling complaints and ensuring customer satisfaction is a key responsibility, which involves problem-solving any issues that existing customers may encounter.

Responsibilities

• Communicate with business owners daily, answering inbound calls and addressing questions.
• Monitor the support and customer service inbox to maintain top service levels.
• Work with enterprise technology platforms and YouLend's proprietary solutions to process applications and respond to customer queries.
• Handle complaints and ensure customer satisfaction by problem-solving issues that existing customers may encounter.

Essential Skills

• Exceptional communication and listening skills; able to engage effectively with customers via phone, email and chat ensuring clear and professional interactions.
• Ability to build rapport and show empathy alongside strong listening and questioning skills.
• Customer-centric approach; dedicated to delivering top-tier service and maintaining a positive experience for every client.
• Able to remain calm under pressure and talk to customers in difficult situations.
• Problem-solver with a proactive mindset - eager to take on challenges and find innovative solutions with enthusiasm.
• Confidence in working independently and making decisions to appropriately escalate issues to management or other departments.
• The ability to multitask, as you'll be navigating different systems and processing information when talking to our customers.
• 1-2 years' experience in customer service, support or related field.
• Fluent in German and English.

Desirable Skills

• Experience working in an FCA regulated business and understanding of regulatory requirements.
• Previous experience with Hubspot/Aircall.

About YouLend

YouLend is the preferred global embedded financing platform for many of the world's leading e-commerce sites, tech companies and payment services providers such as Amazon, eBay, Shopify, Mollie, Dojo, Paysafe, Just Eat Takeaway and Takepayments. Our software platform and APIs enable our partners to offer flexible financing products, in their desired branding, to their merchant base. With YouLend's AI-driven credit risk assessment solutions, more merchants and SMEs than ever can receive fast, flexible and affordable funding. We operate in 9+ geographies across the UK, EU and the US.

We believe that the future of financial services will be delivered by customer-oriented tech companies that embed financing in their customer journeys, and we are building the solutions that will power that future.

Why join YouLend?

• Award-Winning Workplace: YouLend has been recognised as one of the "Best Places to Work 2024" by the Sunday Times for being a supportive, diverse, and rewarding workplace.
• Award-Winning Fintech: YouLend has been recognised as a "Top 250 Fintech Worldwide" company by CNBC.

Benefits

• Stock Options
• Private Medical insurance via Vitality
• EAP with Health Assured
• Enhanced Maternity and Paternity Leave
• Modern and sophisticated office space in Central London
• Free Gym in office building in Holborn
• Subsidised Lunch via Feedr
• Cycle to work scheme
• Deliveroo Allowance if working late in office
• Monthly in office Masseuse
• Team and Company Socials
• Football Power League / Squash Club