Customer Service Executive

Ardour Associates Ltd; Willenhall; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

A leading home insurance technology company is seeking a Customer Service Executive (Danish Speaking) in Central Birmingham. In this hybrid role, you will provide world-class customer support for a leak detection product, manage alerts, and troubleshoot technical issues. Candidates need a minimum of 2 years in technical support, with strong communication skills and fluency in Danish essential. This position offers an opportunity to blend technical problem-solving with exceptional service in a dynamic team environment.

Qualifications

• Minimum 2 years in a technical customer support role.
• Experience supporting tech products in a customer-facing environment.
• Ability to troubleshoot effectively and follow structured procedures.

Responsibilities

• Respond to customer queries related to the product and app.
• Manage customer interactions in the event of a leak alert.
• Schedule appointments and coordinate with the engineering team.

Skills

Technical customer support experience

Strong verbal and written communication skills

Problem-solving skills

Fluency in Danish

Experience with Apple and Android systems

Job description

Job Title: Customer Service Executive (Danish Speaking)
Department: Operations
Reports To: Global Customer Services Manager
Location: Central Birmingham (Hybrid available after successful probation)
Contract Type: Full-Time, Permanent
Direct Reports: None

About Our Client

Our client partners with home insurers to deploy smart solutions that reduce claims and risk. At the heart of our operations is our flagship IoT product developed for our client – a patented, self‑install water leak detection device that helps protect homes from costly water damage. Water damage is the leading cause of home insurance claims, costing around $17bn annually across the US and UK. Our client’s device is already delivering impact through partnerships with major insurance brands such as Admiral, Direct Line Group, Hiscox, Mapfre, and TopDanmark across five countries.

The Role

Our client is on the lookout for a proactive and personable Customer Service Executive to join the dynamic operations team. If you thrive in a fast‑paced environment and enjoy helping people, this is your opportunity to play a key role in delivering world‑class customer support for our client.

You’ll support customers who use our client’s leak detection product, handle alerts, book engineer visits, and troubleshoot technical issues with the device and app. This role is hands‑on, cross‑functional, and ideal for someone who enjoys blending technical problem‑solving with exceptional service.

Key Responsibilities

• Respond to customer queries related to the product and app
• Manage customer interactions in the event of a leak alert
• Handle job bookings and take payments when required
• Schedule appointments and coordinate with the engineering team
• Use the CRM system to manage support tickets, track customer journeys, and elevate issues to the product or technical teams
• Communicate clearly and professionally with customers, colleagues, and management
• Provide insight and feedback on the customer experience and product functionality

Note: Fluency in Danish is essential for this role.

What We’re Looking For

Essential Skills & Experience

• Minimum 2 years in a technical customer support role
• Strong verbal and written communication skills
• Experience supporting tech products in a customer‑facing environment
• Confident working with Apple and Android operating systems
• Well‑organised with strong problem‑solving and analytical skills
• Positive, proactive, and solution‑oriented approach
• Ability to troubleshoot effectively and follow structured procedures
• Naturally curious and innovative mindset

Desirable

• Knowledge of domestic plumbing and heating systems
• Experience working with insurance or financial services products

Additional Details

• Location: Central Birmingham
• Work Model: Hybrid (upon successful completion of probation)
• Reports To: Global Customer Services Manager
• Direct Reports: None

Ardour Associates values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.

Candidates must be eligible to live and work in the UK.

For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.