Customer Service Executive

The Best Connection; Redditch; On-site; GBP 25,000; Full time

Job summary

A prominent active-wear brand located in Redditch is seeking Customer Service Executives to join their expanding team. The role involves handling customer queries via email and social media, coordinating with internal departments, and delivering outstanding service. Ideal candidates will have strong communication skills and relevant experience. The position offers £12.50 per hour and may include flexible working hours.

Benefits

Modern facility

Breakout rooms

Pool tables and table tennis

Competitive pay

Qualifications

• Experience in customer service and admin roles.
• Strong IT skills across various platforms.
• Ability to maintain confidentiality.
• Effective communication and professional demeanor.

Responsibilities

• Respond to customer queries via email and social media.
• Liaise with departments regarding stock and orders.
• Use online systems to manage orders and queries.
• Deliver excellent customer service while adhering to GDPR.

Skills

Customer service experience

Strong written communication

IT literacy

Attention to detail

Team working skills

Job description

Overview

Our Client, Ranked the number one fastest-growing private company in The Sunday Times #removed#, AYBL has quickly become one of the most iconic active-wear brands worldwide since launching in the UK in 2018.

Fantastic opportunity available, we are recruiting for two Customer service executives to join their exciting and expanding team! £12.50 per hour. With start dates from Mid-October 2025, Located on velocity way Redditch.

Responsibilities

• The customer service executive's role is to respond to queries from our customers via email and social media in a timely manner ensuring customer satisfaction.
• Resolving and responding queries via email or live chat messenger in a professional and timely manner
• Responding to queries about our AYBL products
• Liaise with buying department to understand when stock is due in
• Liaise with warehouse department to understand when orders will be sent out
• Using the online systems to change, cancel or create orders - If you have used AI service platforms or Intercom that would be welcomed!
• Refer unsolved queries to the manager
• Adhere to confidentiality / GDPR
• Give recommendations for the website/ customer service department
• Deliver excellent customer service

Experience / Qualifications

• Customer service and admin experience
• IT literacy across systems, websites and office programmes
• Organised, with excellent attention to detail
• Strong written communication skills
• Trustworthy and understanding of confidentiality issues
• High level of concentration
• Strong communication skills
• Professional, tactful and friendly attitude
• Excellent team working skills

Working hours / Pay / Benefits

09.00 - 17.00 Monday to Friday - May Involve Saturdays if required.

£12.50 per hour

Working in a modern, vibrant state of the art facility

Breakout rooms - Relax in style during your breaks!

Pool tables / Table tennis - If you don\'t want to relax and fancy a game during your breaks

Call the team today on #removed# to find out more.