Customer Service Executive

Adecco; Manchester; On-site; GBP 27,000; Full time

Job summary

A recruitment agency in Manchester is seeking a Customer Service Executive to provide exceptional support to customers. This role involves handling queries via phone and email, processing orders, and collaborating with colleagues to ensure smooth operations. Ideal candidates should have strong communication skills and customer service experience. This position offers benefits such as a profit share scheme and generous holiday allowance.

Benefits

Company profit share scheme

33 days holiday

Generous staff discount

3 paid volunteering days

Full training and ongoing support

Qualifications

• Confident communicator with an excellent telephone manner.
• Genuine customer-first attitude.
• Organised, proactive, and able to work under pressure.
• Flexible, positive, and self-motivated.

Responsibilities

• Be the first point of contact for customers via phone and email.
• Process orders and guide customers through their journey.
• Troubleshoot issues and manage escalations with logistics partners.
• Assist with pre-sale enquiries and interior advice.
• Handle returns and keep customers informed.
• Collaborate with operations for smooth order processing.

Skills

Confident communicator

Proven customer service experience

Organised and proactive

Interest in home interiors or fashion

Proficiency in Microsoft Office

Job description

Location: Altrincham
Hours: Monday to Friday, 09:00 - 17:00
Salary: £27,000

Are you passionate about delivering exceptional customer experiences? We're looking for a Customer Service Executive to join our small, friendly team in a creative and inspiring environment. You'll work alongside talented product designers and marketing professionals, surrounded by beautiful, design‑led products crafted in our studio.

What You'll Do

• Be the first point of contact for customers via phone and email, providing efficient and friendly support.
• Process orders and guide customers through their journey, ensuring they feel valued every step of the way.
• Troubleshoot issues and manage escalations with confidence, liaising with logistics partners for quick resolutions.
• Share your knowledge of our brand and products to assist with pre‑sale enquiries and interior advice.
• Deliver an outstanding after‑care service, including handling returns and keeping customers informed of updates.
• Collaborate with operations to ensure smooth order processing and timely dispatches.

What We're Looking For

• A confident communicator with an excellent telephone manner.
• Proven customer service experience and a genuine "customer‑first" attitude.
• Organised, proactive, and able to work under pressure.
• Interest in home interiors or fashion‑product knowledge is a bonus!
• Proficiency in Microsoft Office and comfortable using Apple devices.
• Flexible, positive, and self‑motivated.

What's in It for You

• Company profit share scheme
• 33 days holiday (including bank holidays)
• Generous staff discount
• 3 paid volunteering days
• Full training and ongoing support to help you thrive.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.