Customer Service Executive

Career Cross Limited; Harrogate; On-site; GBP 30,000 - 40,000; Full time

Job summary

A well-established service company near Harrogate is seeking a Customer Service Executive. You will be essential in delivering exceptional customer service by processing orders, handling inquiries, and coordinating with internal teams. The role requires strong organizational skills, effective communication, and the ability to thrive in a fast-paced environment. If you have experience in customer service and a proactive approach, this position offers a competitive salary and excellent benefits.

Benefits

Excellent benefits

Qualifications

• Experience in a customer service role necessary.
• Strong communication skills and friendly disposition essential.
• Ability to multitask and stay organized is crucial.

Responsibilities

• Respond to customer enquiries via phone and email professionally.
• Process customer orders accurately and check stock availability.
• Liaise with Purchasing to confirm lead times and resolve stock issues.
• Update customers proactively regarding order progress.
• Coordinate with Warehouse to ensure timely order delivery.
• Handle returns and provide general customer support.
• Support a small team with diverse customer service tasks.
• Maintain urgency and high service standards.

Skills

Experience in a busy, multi-tasking customer service role

Strong communicator with a professional, friendly manner

Organised and able to manage several tasks simultaneously

Proactive problem-solver

Comfortable supporting a small, collaborative team environment

Job description

Customer Service Executive - Harrogate - £30k - £40k + excellent benefits

Our client is a well-established company based near Harrogate; due to continued growth and expansion they are looking for a Customer Service Executive to join their team.

As a Customer Service Executive deliver excellent all-round customer service by processing orders, handling enquiries, liaising with internal teams, proactively updating customers, and contributing to a fast-paced, hands-on customer service environment.

Key Responsibilities

• Respond promptly and professionally to customer enquiries via phone and email.
• Process customer orders accurately, including checking stock availability.
• Liaise with Purchasing to confirm lead times, resolve stock issues, and identify alternative products.
• Update customers proactively regarding delivery times, substitutions, delays, and order progress.
• Coordinate with Warehouse/Despatch to ensure orders meet delivery expectations and SLA commitments.
• Handle returns and general customer support tasks from start to finish.
• Support a small, hands-on team with a wide range of customer service and administrative tasks.
• Maintain urgency and a fast work pace with the core goal of improving customer experience.
• Work proactively to reduce lead times and eliminate back orders.
• Optimise OTIF (On Time In Full) performance across all customer orders.
• Supervise remote customer service assistants to ensure consistency and high service standards.

Skills & Attributes

• Experience in a busy, multi-tasking customer service role.
• Strong communicator with a professional, friendly manner, enjoys using the phone
• Organised, accurate, and able to manage several tasks simultaneously.
• Proactive problem-solver with a positive, can-do attitude.
• Comfortable supporting a small, collaborative team environment.

Keywords - Customer Service, Customer Service Executive, Customer Services, sales orders, customer experience, customer service assistant, stock, CX, On Time In Full, OTIF, enquiries, customers, orders, communications, returns, pricing queries, product alternatives, sales orders, Harrogate