Customer Service Executive

Your Golf Travel; City Of London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading golf travel company in London seeks a Customer Support Executive to ensure a seamless journey for customers. The role involves responding to queries, maintaining documentation, and collaborating with various teams. Ideal candidates have prior customer service experience, strong verbal and written communication skills, and a passion for golf is a plus. Join us for great perks including travel discounts, health benefits, and opportunities for growth.

Benefits

25 days annual leave

Travel perks and discounts

Health club memberships

Electric car scheme

Qualifications

• Previous experience in customer service or a related role.
• Ability to handle challenging situations professionally.
• A knowledge or passion for golf is a bonus.

Responsibilities

• Respond to inbound customer queries by email and phone regarding existing bookings.
• Provide clear, accurate information about itineraries and company policies.
• Ensure all customer documentation is delivered promptly.

Skills

Strong communication skills

Problem-solving

Empathy

CRM software experience

Job description

Your Golf Travel is the worlds largest golf travel specialist providing golf breaks and holidays across more than 3,000 locations in 22 countries, including the UK, Ireland, Europe, and beyond. Since our launch in 2004, we have seen swift expansion and now boast a team of over 180 professionals based in our offices in London, Brighton, St Andrews, and Killarney. Throughout this journey, we have established incredible relationships with our suppliers and customers, created an extensive array of exceptional travel products and experiences, garnered numerous awards... and this is only the beginning!

What sets us apart? Our people. Our team members are the heart of our organisation, and by joining us, you will become part of an exceptionally talented, driven, passionate, collaborative, and entrepreneurial group in golf travel. Together, we are making significant strides in the industry and solidifying our status as the world’s premier golf travel company.

The Role

We’re looking for a Customer Support Executive to join our team and play a key role in supporting customers before they travel, ensuring their journey with us is seamless, positive, and professionally handled from start to finish.

At Your Golf Travel, we pride ourselves on going the extra yard for our customers. In this role, you’ll be at the heart of that mission, resolving pre-travel queries, providing accurate documentation, and working cross-functionally to deliver outstanding service every time.

What You’ll Be Doing:

• Responding to inbound customer queries by email and phone regarding existing bookings
• Providing clear, accurate information about itineraries and company policies
• Ensuring all customer documentation is delivered promptly via automated systems
• Assisting with the delivery of promotional items and booking confirmations
• Chasing written confirmations from suppliers in collaboration with the fulfilment team
• Escalating complex issues as needed, while taking ownership of resolution
• Working closely with internal teams (Sales, Product, Finance) to resolve customer concerns
• Upholding company values in every interaction and ensuring exceptional service

Your Impact:

• Ensure high levels of customer satisfaction at every stage of the journey
• Accurately apply policies to minimise margin erosion and support refund processes
• Maintain accurate booking records and uphold service-level standards
• Represent the brand positively and professionally at all times

What We’re Looking For:

• Previous experience in customer service or a related role
• Strong communication skills, both verbal and written
• Ability to problem-solve and handle challenging situations professionally
• Friendly, empathetic, and calm under pressure
• Experience using CRM software or customer support platforms (preferred)
• A knowledge or passion for golf is a bonus!
• Able to work across a rotational shift pattern (9-5:30pm Monday to Friday, with rota\'d late shifts 10am-7pm. You may also be required to work up to one weekend shift per month)

Why Join Us?

• Annual Leave – 25 days holiday, increasing by 1 day per year of service (up to 28 days), plus the option to buy back up to 5 extra days each year.
• ️ Amazing Travel Perks – Enjoy familiarisation trips to top golf and holiday destinations in the UK and overseas, plus exclusive discounts on golf holidays, flights, and hotels.
• Recognition & Rewards – Be part of our annual company away trips for top performers and benefit from structured training and personalised development plans.
• ️ Exclusive Brand Discounts – Save on top golf and sports brands, including Taylormade, Under Armour, and Ping.
• Health & Wellbeing – Subsidised health club memberships, a fully funded Employee Assistance Programme (EAP), and a Cycle to Work scheme.
• Sustainable Travel Benefits – Access our Electric Car scheme with Octopus EV and make your commute greener.
• Growth & Development – Receive honest feedback, regular coaching sessions, and the opportunity to grow within a dynamic and supportive team.

Ready to help us deliver world-class golf travel experiences?
Apply now and go the extra yard with us.