Customer Service Executive

Pure Resourcing Solutions Limited; Chelmsford; On-site; GBP 28,000 - 33,000; Full time

Job summary

A large manufacturing firm in Chelmsford is seeking an experienced Customer Service Executive to enhance customer satisfaction through effective order management. You will collaborate closely with the sales team and other departments to ensure orders are processed efficiently. The ideal candidate will have experience in customer service or account management, strong Excel skills, and a clear aptitude for building client relationships. A competitive salary of circa £28,000, healthcare cash plan, and generous holiday package are offered, along with potential for career progression.

Benefits

Healthcare cash plan

25 days holiday + Bank Holidays

Life Assurance

Matched pension contributions

Qualifications

• Experience in customer service or account management ideally within manufacturing.
• Knowledge of CRM systems such as SAP.
• Strong Excel skills and confident use of Microsoft Office.

Responsibilities

• Process customer orders accurately and within agreed time frames.
• Respond to customer enquiries and maintain strong service levels.
• Support the Sales team with order bookings and account activity.

Skills

Customer service experience

Account management

Knowledge of CRM systems (SAP)

Strong Excel skills

Clear communication skills

Ability to build relationships

Tools

SAP

Microsoft Office

Job description

We are looking for an experienced Customer Service Executive to join a large manufacturing firm in Chelmsford. This role is key in delivering a high level of customer satisfaction through accurate order management, and consistent high standards.

You will work closely with the sales team and the wider business to ensure customer orders are processed efficiently while building strong client relationships and supporting continuous improvement. We are looking for someone who is passionate about providing the best service possible for customers, and in return you will be rewarded with a great package and the chance to progress within the company.

Package details

• 37 hour work week Monday to Friday
• Starting salary circa £28,000
• Healthcare cash plan
• 25 days holiday + Bank Holidays
• Life Assurance
• Matched pension contributions
• Lots of other great benefits!

Key Duties

• Process customer orders accurately and within agreed time frames
• Respond to customer enquiries and maintain strong service levels
• Support the Sales team with order bookings and account activity
• Interacting with operations, logistics, accounts and other teams daily
• Communicating with customers via email and meetings to provide updates
• Identify process improvements and support customer service projects

Skills and Experience

• Experience in customer service or account management ideally within manufacturing
• Knowledge of CRM systems such as SAP
• Strong Excel skills and confident use of Microsoft Office
• Clear communication skills and the ability to manage priorities
• Ability to build relationships with a variety of customers

The company expects all employees to act with integrity and professionalism and are looking for someone to join who shares these values. If you have experience within a manufacturing environment in another capacity and would be interested in transferring your skills into a new role then please still apply!

For any questions please contact Helen @ Pure