Customer Service Executive

Adore Recruitment; Chelmsford; On-site; GBP 22,000 - 27,000; Full time

Job summary

A fast-growing retailer near Chelmsford is seeking an experienced Customer Service Executive to join their supportive team. The ideal candidate will possess excellent communication skills, organizational abilities, and a calm demeanor to interact effectively with customers. This full-time role involves delivering high-quality service through various channels, advising customers on storage solutions, and managing orders and complaints. A full UK driving license is essential. This position offers a salary up to £27,000 plus bonuses.

Benefits

Bonus scheme

Casual dress

Employee discount

Free on-site parking

Qualifications

• Must drive – full UK driving licence essential.
• Experience in customer service and complaint handling.
• Strong organizational skills and attention to detail.

Responsibilities

• Deliver high-quality customer service via phone, email, and live chat.
• Advise customers on storage solutions.
• Process telephone orders accurately.
• Resolve delivery issues and handle complaints.
• Manage general administrative tasks.
• Build and maintain strong product knowledge.

Skills

Excellent verbal and written communication

Previous customer service experience

Strong attention to detail

Organisational skills

Computer literate

Ability to work independently

Ability to work within a team

Job description

Customer Service Executive

Chelmsford Essex

Salary: Up to £27,000 + Bonus Scheme

Hours: Full Time (Two‑week rota) – no weekends

Requirement: Must drive – full UK driving licence essential

The Opportunity

A young, fast‑growing retailer of home and industrial storage solutions near Chelmsford is seeking an experienced Customer Service Executive to join their friendly, supportive team. This role is ideal for someone with excellent communication skills, strong attention to detail, and a calm, positive approach to customer interactions.

Key Requirements

• Excellent verbal and written communication
• Previous customer service experience and complaint handling
• Strong attention to detail and organisational skills
• Confident, patient, and professional
• Computer literate
• Able to work independently and within a team

Role Responsibilities

• Deliver high‑quality customer service via phone, email, and live chat
• Advise customers on storage solutions for home and business
• Process telephone orders accurately
• Resolve delivery issues and handle complaints tactfully
• Manage general administrative tasks
• Build and maintain strong product knowledge

Working Hours

Two‑week rotating schedule:

• Monday: 7:30am–5pm or 8am–5:30pm
• Tuesday–Thursday: 8am–5pm or 8:30am–5:30pm
• Friday: 8am–4:30pm No weekends

Benefits

• Bonus scheme
• Casual dress
• Employee discount
• Free on‑site parking

Please send your cv to [e-mail]

Or contact Nicki on 07943 819802 – 01268 971950

Please do not apply through messenger, see above for contact information