Customer Service Coordinator

The Caraires Consultancy; United Kingdom; Hybrid; GBP 25,000; Full time

Job summary

A leading consultancy firm in the United Kingdom is seeking Customer Service Coordinators for a remote role. This position involves handling inbound and outbound calls to arrange survey appointments and manage customer inquiries. Candidates must possess excellent customer service skills and experience in a call center environment is essential. The role offers flexible working arrangements and numerous benefits, including home working and a flexible benefits scheme.

Benefits

Home working

28 days holiday

Career pathway opportunities

Flexible benefits scheme

Qualifications

• Experience in customer service over the phone in a call centre environment is essential.
• Quick to learn new systems including Microsoft Teams.
• Ability to work adhering to targets in a fast-paced environment.

Responsibilities

• Making and receiving calls to arrange appointments for surveys.
• Managing customer expectations and booking queries.
• Performing computer-based tasks and data entry onto a CRM.

Skills

Customer service skills

Communication skills

IT proficiency

Attention to detail

Organisational skills

Reliability

Job description

Overview

Remote role - Home Based Working (Hybrid and office based available if nr Northamptonshire). Permanent. 37.5hrs per week - predominantly Monday to Friday (with occasional weekend availability). Hours - shifts between 8am and 8pm or 11.30am to 8pm. Salary: £24,570pa. Start date: March 2026.

Do you enjoy working from home? Our chartered surveyor client is looking for Customer Service Coordinators to join their busy team. Within this role, the successful candidate can choose whether to work full from home or do some days in the office. Inbound and outbound calling, you will be contacting customers, lenders, vendors and tenants to book in survey slots and manage queries. All equipment will be provided - however you must have a strong internet connection.

Responsibilities

• Making and receiving calls to estate agents, vendors, tenants and other parties to arrange appointments for surveys
• Managing customer expectations and dealing with general booking queries
• Computer-based tasks and data entry onto a CRM and booking system
• Building and maintaining good relationships with internal and external stakeholders

Qualifications

• Great customer service and communication skills - experience with customer service over the phone in a call centre environment ESSENTIAL
• Great with IT - quick to pick up new systems as well as Microsoft Teams
• Excellent attention to detail and organisational skills
• Ability to work in a fast paced environment - adhering to targets - experience essential
• Extremely reliable
• Must be able to pass a DBS and Credit Check with no criminal records, IVAs, CCJs or bankruptcies
• Must be happy to work from home (or hybrid/office based if nr Kettering)

Benefits

• Home working
• 28 days holiday (inc. bank holidays)
• Career pathway and progression opportunities
• Flexible benefits scheme: Gym membership, discounts on high-street stores, healthcare cash plan

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