Customer Service Coordinator (Parking)

South East Employers; Portsmouth; On-site; GBP 36,000 - 40,000; Full time

Job summary

A local government authority in Portsmouth is seeking an experienced customer service professional for a full-time position focused on improving service delivery in the Parking Team. The successful candidate will manage complex enquiries and complaints, analyze data, and drive continuous improvements. Strong interpersonal skills and a proactive approach are essential. This role will support a commitment to high standards of public service and effective collaboration across teams.

Qualifications

• Experienced customer service professional with a strong background in managing complex enquiries and complaints.
• Ability to analyse customer service data to improve service delivery.
• Experience in a regulatory or local authority environment is ideal.

Responsibilities

• Deliver exceptional customer service and resolve complex queries.
• Champion service delivery improvements using business intelligence.
• Build relationships with stakeholders including elected members.

Skills

Complex enquiry management

Customer service improvement

Interpersonal skills

Data analysis

Tools

Multiple IT systems

Job description

Overview

Full Time | Location: Portsmouth | Salary: 36363 - 39151 £ / Year | Posted 1 week ago | Closes: 15 February 2026

Website Portsmouth City Council | Local Government

The Service

Providing services and improving outcomes in the following areas; parking, sustainable transport, transport planning, traffic management and road safety, highways and coastal management and public transport and city centre management.

Your new role

Working as part of the Parking Team and reporting to the Parking Business Services Manager, you will be responsible for the delivery of exceptional customer service for our service users, including the resolution of complex queries and complaints extending across all areas of Parking, delivering a ‘one and done’ response.

By using business intelligence around the data and information collected you will be a champion in improving service delivery for the customer and strategically leading on customer service improvements, whilst promoting the efficiency and effectiveness of the Parking Service at all times.

Who Is The Person

We are looking for an experienced customer service professional with a strong background in managing complex enquiries, complaints and correspondence, ideally within a regulatory or local authority environment. You will have the ability to analyse customer service and operational data to improve service delivery, be confident using multiple IT systems, and understand how to interpret legislation, policies and procedures to support sound decision‑making. Experience of leading or influencing customer service improvements, managing competing priorities, and contributing to projects or policy changes is essential.

You will be a confident communicator with excellent interpersonal skills, able to build effective relationships with colleagues, stakeholders and elected members. You will be motivated to drive continuous improvement, share best practice and work collaboratively across teams to achieve positive outcomes for customers and the wider organisation.

If you have a flexible, proactive approach with a strong team ethic and commitment to high standards of public service then we would love to hear from you.

How to apply

For full details, please review our website. To apply for this job please visit searchjobs.portsmouth.gov.uk.