Customer Service Coordinator, Cardiff-UK

Arjo; Cardiff; On-site; GBP 25,000 - 30,000; Full time

Job summary

A healthcare solutions provider in Cardiff is looking for a Customer Service Coordinator to manage sales orders and logistics coordination. This role requires excellent communication and problem-solving skills, proficiency in Microsoft Office, and the ability to handle inquiries while ensuring exceptional customer service. You will be responsible for timely order processing, documentation, and liaising between departments. Join us to make a difference in supporting individuals with mobility challenges.

Benefits

Competitive package

Training and development opportunities

Qualifications

• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
• Excellent written and verbal communication skills.
• Ability to work independently and as part of a team.

Responsibilities

• Accurately and efficiently process UK sales orders, service repairs, and product returns.
• Coordinate and arrange the despatch of UK consignments.
• Prepare and process all necessary despatch documentation.

Skills

Excellent written and verbal communication skills

Strong organisational and time management skills

Proficiency in Microsoft Office Suite

Strong attention to detail

Excellent customer service skills

Strong problem-solving and decision-making skills

Education

Good general education

Job description

Empowering careers at ARJO

At Arjo, we know what moves us. We go above and beyond for people facing mobility challenges. We take every opportunity to work and grow as one team and take pride in sharing our knowledge and experience. Does that sound like something that moves you too?

This could be your opportunity to begin a challenging and rewarding career in a healthcare company that empowers movement for people with mobility challenges.

Position: Cutsomer Service Coordinator

Type: Permenant

Location: Onsite-Cardiff

Hours: 37

Job Purpose:

To oversee a designated area of the UK market, as agreed upon by management team. A primary function is the accurate and efficient processing of all Sales Orders for our UK customers and Distributor network.

Key Duties and Responsibilities:

• Sales Order Processing: Accurately and efficiently process UK sales orders, service repairs, and product returns using the ERP system (M3).
• Logistics Coordination: Coordinate and arrange the despatch of UK consignments, ensuring timely and accurate delivery to meet customer requirements.
• Carrier Selection: Manage and select appropriate carriers and shipping methods while strictly adhering to budgetary constraints and optimizing transportation costs.
• Documentation: Prepare and process all necessary despatch documentation, ensuring compliance for all outgoing shipments.
• Internal Coordination: Serve as key liaison between sales, production supervisors and the despatch department to ensure timely delivery of goods to the end user.
• Quotation Generation: Prepare and issue professional, accurate quotations and proforma invoices, ensuring all details are properly recorded and tracked.
• Inquiry Management: Action incoming sales inquiries efficiently, including those received via the company website and the shared sales inbox.
• Customer Service & Telephone Handling: Answer incoming telephone calls and provide proactive customer support by addressing inquiries, resolving issues, and ensuring customer requirements are met.
• Administration: Maintain effective and accurate departmental administration, including filing, record-keeping, and general correspondence.
• Complaints and Returns: Efficiently process all RMA requests according to established company procedures and maintain the formal customer complaints procedure.
• Reporting: Provide sales information and reports to management upon request.

Any other tasks as required by Management

Knowledge/Skills/Experience:

• Good general education.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).

Personal Qualities:

• Excellent written and verbal communication skills are essential.
• Strong organisational and time management skills.
• Ability to work independently and as part of a team.
• Strong attention to detail and accuracy.
• Excellent customer service skills.
• Ability to handle multiple tasks simultaneously and prioritise effectively.
• Strong problem-solving and decision‑making skills.

Supervision/Management of Others:

Not applicable

Internal and External Contacts:

Any internal department within the company.

All external customers and distributors.

Disclaimer:

The above information in this description is intended to describe the general nature and level of work performed. It does not contain nor is it intended to be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

What we will offer in return

You will support our vision that great healthcare is always a collective first. In return, we recognize and value our global employees. You will have our full support, training and opportunities for professional development, along with competitive package.

Why diversity matters to us

IAt Arjo R&D department in Huntleigh Healthcare, we believe in the power of diversity. We strongly encourage applicants from all parts of society, which means building a more diverse, equitable, inclusive and engaging environment – not only in the workplace, but also within the communities that we serve, work in and live in. We achieve this through a culture and mindset that values the uniqueness of all our people.

Where you make a difference

To us it matters not only what we do, but also how we do it. There are four components of our culture:

Diversity & Inclusion – we view diversity as a driver of innovation & a catalyst for our global growth

Winning as a team – where members of our team are empowered to make decisions at the right level

Leadership style – being visible, connecting with others and leading by example

Our core values – Move from PowerPoint to Action, Take ownership, Create value and efficiency, Empower and work as one team, Encourage growth and leadership

Please be aware that by applying for this role, you are giving Huntleigh permission to store your information.

About Arjo

At Arjo, we believe that empowering movement within healthcare environments is essential to quality care. Our products and solutions are designed to promote a safe and dignified experience through patient handling, medical beds, personal hygiene, disinfection, diagnostics, and the prevention of pressure injuries and venous thromboembolism. With over 6500 people worldwide and 65 years caring for patients and healthcare professionals, we are committed to driving healthier outcomes for people facing mobility challenges.

For more information about Arjo visit www.arjo.com