Customer Service Coordinator

Tarmac Trading Limited; Pontyclun; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading construction materials company is seeking a Customer Service Coordinator in Pontyclun. This role involves handling customer inquiries, ensuring excellent service, and collaborating within a team. Ideal candidates will have strong communication skills and experience in a similar role. The position offers hybrid working options and includes a bonus scheme, enhanced holiday entitlement, and development opportunities.

Benefits

Bonus scheme

Enhanced holiday entitlement

Contributory pension scheme

Employee Assistance helpline

Training and development opportunities

Qualifications

• Experience in a similar role, engaging with stakeholders.
• Confidence in using IT systems including MS Word and Excel.
• Positive attitude and ability to work under pressure.

Responsibilities

• Handle customer enquiries via telephone, online, and email.
• Ensure excellent customer service experience at all times.
• Process data entry and manage order fulfillment.

Skills

Customer service skills

Attention to detail

Communication skills

IT systems confidence (MS Word, Excel)

Flexibility in teamwork

Tools

Salesforce CRM

Job description

At Tarmac, ‘who you are’ matters. We want to get to know you. If you share our values and are proud of a job well done, collaborative in working well with others and ambitious to make things better, then have a read of what we have on offer.

We are currently looking for an experienced Customer Service Coordinator to join our friendly team at Tarmac Hendy site in Miskin, Rhondda Cynon Taf, Wales. This is a great opportunity to join a successful Customer Service team working 8 hrs per day Mon - Fri plus occasional Saturday morning on a rota basis. This role is commutable from Pontyclun, Penarth, Cardiff, Barry, Bridgend, Port Talbot, Maesteg, Merthyr Tydfil, Cwmbran, Newport and the surrounding areas. The role will be office based during initial training but upon completion of successful training hybrid working is available.

Here at Tarmac, we are working hard to create a dynamic and inclusive environment and it’s important that our people come from a variety of different backgrounds, therefore prior technical experience isn’t always necessary for success.

Main Responsibilities

Reporting to the Customer Service Supervisor the role of Customer Service Coordinator will work cross-functionally within our Customer Service Team and be the initial point of contact for our customers.

Your role as a Customer Service Coordinator will include:

• Responsibility for customer enquiries via telephone, online and email orders from initial contact through to delivery
• Providing customers with an excellent customer service experience providing high level of customer care and attention at all times
• Completing data entry and order processing tasks
• Collaborating within the team and other stakeholders to clarify facts, exchange information, support colleagues and resolve queries
• Inputting accurate customer data into the CRM system
• Building relationships with the key stakeholders in the account base
• Working closely with the Fleet and Capacity planners to ascertain transport and material availability
• Ensuring customers are kept informed at all times allowing us to plan our transport fleet to meet relevant commercial demands

The Ideal Candidate

The ideal candidate for the role of Customer Service Coordinator will have experience gained within a similar role, engaging with stakeholders. Suitable candidates for the role of Customer Service Coordinator will have:

• Confidence in the use of IT systems including MS Word and Excel
• Experience of Salesforce CRM advantageous but not essential as training will be provided
• First class customer service and communication skills
• Ability to deal with stakeholders at all levels both internally and externally
• Confident telephone manner
• Superb attention to detail
• Positive ‘can-do’ attitude
• An approachable and engaging manner
• Ability to demonstrate tenacity and resilience when working under pressure
• Flexibility to work in a successful team environment
• A desire to grow and be successful

Why Tarmac

In addition to the role of Customer Service Coordinator we also offer an extensive range of career development opportunities and industry-leading rewards, incentives and benefits including:

• Bonus scheme
• Enhanced holiday entitlement
• Contributory pension scheme
• Access to the Tarmac Reward website with discounts on retailers, holidays, etc.
• Access to the Employee Assistance helpline for free and confidential advice
• Access to join our Employee Communities (employee networks) we currently have nine communities inc.(REACH) Religious, Ethnic, Cultural Heritage, LGBTQ+, Parents & carers, Ability, Wellbeing, Female voice and menopause
• Training and development opportunities

Interested? Why not click here to find out more? Go on... are you ready to build your future?

Tarmac, a CRH company, is an equal opportunity employer. We are committed to creating an inclusive work environment for all employees and actively encourage applications from all sectors of the community.

Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when this happens we sometimes bring the published closing date forward, so please apply promptly to avoid disappointment.

@tarmac #tarmac #tarmaccareers #customer #customerservices #customerservicecoordinator #customercoordinator #clientservices #customerinteraction #dataentry #orderprocessing #miskin #Pontyclun #Penarth #Cardiff #Barry #Bridgend #PortTalbot #Maesteg #MerthyrTydfil #Cwmbran #Newport #LI-RE1

Tarmac Trading Limited