Customer Service Coordinator

Tarmac Trading Ltd; Colchester; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

A leading construction materials company is seeking a Customer Service Coordinator to enhance customer experiences. This role requires a proactive, detail-oriented individual with strong communication skills, offering hybrid work flexibility. The ideal candidate will manage customer enquiries and collaborate effectively across teams to ensure satisfaction and support business profitability. Enjoy a range of development opportunities and employee benefits.

Benefits

Bonus scheme

Enhanced holiday entitlement

Contributory pension scheme

Employee Assistance helpline

Training and development opportunities

Qualifications

• Proficient with IT systems and quick to learn new tools.
• Positive attitude and strong communication skills.
• Resilience and tenacity under pressure.
• Customer service with attention to detail.
• Able to thrive in a collaborative environment.

Responsibilities

• Handle customer enquiries and orders via phone and email.
• Provide high-standard customer care.
• Perform data entry and maintain accurate records.
• Collaborate with team members to resolve issues.
• Identify opportunities for process improvement.
• Maintain accurate customer data within CRM.
• Communicate with internal departments.
• Support product delivery and contribute to profitability.
• Build relationships with key stakeholders.
• Develop product knowledge through training and research.

Skills

IT systems proficiency

Strong communication skills

Customer-first mindset

Resilience under pressure

Attention to detail

Team collaboration

Job description

Join Our Team as a Customer Service Coordinator - Make a Real Impact Every Day

Are you passionate about delivering exceptional customer experiences and looking for your next permanent opportunity? If you're a proactive and detail-oriented individual who thrives in a fast-paced, team-driven environment, we may have just the role for you. We're on the lookout for a Customer Service Coordinator to become a key part of our dynamic Customer Service Team, acting as the friendly and professional face of Tarmac in daily interactions with our valued customers.

Main Responsibilities

As a Customer Service Coordinator, you'll work cross-functionally to ensure smooth and effective communication with customers, supporting their needs from initial contact through to resolution. Your responsibilities will include (but are not limited to):

• Taking ownership of customer enquiries and orders via phone and email, ensuring timely and accurate resolution
• Delivering a high standard of customer care, creating a positive experience with every interaction
• Performing data entry and sales processing with precision, maintaining accurate records throughout the day
• Collaborating with team members to exchange information and resolve issues efficiently
• Identifying opportunities for process improvement and contributing to the continuous enhancement of our services
• Maintaining accurate customer data within the CRM system
• Communicating regularly with internal departments such as Finance, Depot, and Purchasing
• Supporting the delivery of in-demand products and contributing to business profitability
• Building strong relationships with key stakeholders, introducing new products and technologies
• Developing industry-leading product knowledge through training, research, and self-study

This is a Monday to Friday role with a rostered Saturday morning (worked from home). After successful training, the position offers the flexibility of hybrid working as part of a team rotation.

The Ideal Candidate

We're looking for someone who brings energy, precision, and a customer-first mindset to the role. The ideal candidate will:

• Be confident using IT systems and quick to learn new tools (training provided)
• Have a positive, approachable attitude and strong communication skills
• Demonstrate resilience and tenacity under pressure
• Deliver first-class customer service with attention to detail
• Thrive in a fast-paced, collaborative team environment

Why Us

In addition to this rolewe also offer an extensive range of career development opportunities and industry-leading rewards, incentives and benefits including:

• Bonus scheme
• Enhanced holiday entitlement
• Contributory pension scheme
• Access to the Tarmac Reward website with discounts on retailers, holidays, etc.
• Access to our Employee Assistance helpline for free and confidential advice
• Access to join our Employee Communities (employee networks) we currently have nine communities inc.(REACH) Religious, Ethnic, Cultural Heritage, LGBTQ+, Parents & carers, Ability, Wellbeing, Female voice and menopause
• Training and development opportunities

Interested? Why not click here to find out more? Go on... are you ready to build your future?

Tarmac, a CRH company, is an equal opportunity employer.We arecommittedto creating aninclusivework environment for all employees andactivelyencourage applications from all sectors of the community.

Please click on the apply button to complete your application.Occasionally we receive a large volume of applications for our roles and when this happens we sometimes bring the published closing date forward, so please apply promptly to avoid disappointment.

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Tarmac Trading Limited