Customer Service Coordinator

Experis - ManpowerGroup; Chalfont St Giles; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading staffing agency is seeking a Customer Service Coordinator in Chalfont St. Giles. The role involves coordinating between healthcare professionals and Field Engineers, managing service requests, and supporting operational logistics. Candidates should have experience in customer service, service coordination, and proficiency in ERP systems like Oracle or SAP. This position is offered at £12.90 per hour on an 18-month contract, with a focus on enhancing customer satisfaction and operational efficiency.

Qualifications

• Experience in a high-volume, customer-centric environment.
• Background in service coordination, logistics, billing, or contract administration.
• Strong stakeholder engagement and relationship-building capabilities.

Responsibilities

• Serve as a central point of contact for healthcare professionals and Field Service Engineers.
• Manage service requests and coordinate parts logistics.
• Administer service contracts and manage billing activities.
• Collaborate with legal and compliance teams.

Skills

Customer-centric experience

Service coordination background

Proficiency in Microsoft Excel

Strong communication skills

Proactive problem-solver

Tools

ERP systems (e.g., Oracle, SAP)

Job description

Customer Service Coordinator
£12.90 per hour PAYE
Pollards Wood, Chalfont St. Giles
18 Month Contract

Our client is currently searching for a Customer Service Coordinator to join their team at their Pollards Wood office in Chalfont St. Giles

Responsibilities

• Customer & Field Engineer Coordination
  • Serve as a central point of contact between healthcare professionals (e.g., radiographers, clinicians) and Field Service Engineers.
  • Manage service requests, schedule maintenance and repairs, and coordinate parts logistics.
  • Handle escalations and ensure timely, customer-focused resolutions.
• Operational Support & Logistics
  • Support internal teams with tools, parts and transport logistics
  • Resolve courier and supply chain issues to maintain service continuity
  • Collaborate with global logistics and planning teams to optimise service delivery
• Contract & Billing Execution
  • Administer service contracts and manage non-contract service activities
  • Ensure accurate billing, installed base (IB) management, cost debriefs, and supplier / customer onboarding
  • Manage purchase orders, payables and dispute resolution in alignment with compliance standards
• Cross-Functional Collaboration
  • Partner with legal, tax and compliance teams to ensure regulatory alignment
  • Contribute to continuous improvement initiatives, ERP system enhancements and data integrity efforts
  • Support transformation projects that enhance operational efficiency and customer satisfaction

Qualifications & Requirements

• Experience in a high-volume, customer-centric environment.
• Background in service coordination, logistics, billing, or contract administration.
• Proficiency in Microsoft Excel and ERP systems (e.g., Oracle, SAP).
• Strong communication, organizational, and analytical skills.
• Proactive problem-solver with a continuous improvement mindset.
• Strong stakeholder engagement and relationship-building capabilities.
• Ability to adapt in a dynamic, regulated environment.
• Experience in healthcare, med tech, or other regulated industries is advantageous.