Customer Service Coordinator

Office Angels; Bridgwater; On-site; GBP 28,000; Full time

Job summary

A leading recruitment agency in Bridgwater is seeking a Customer Service Coordinator to join their collaborative team. This role involves managing order processes, scheduling field engineers, and resolving customer inquiries. The ideal candidate will have prior administration and customer service experience, proficiency with MS Office, and effective planning abilities. A supportive work environment is offered with competitive benefits including annual leave and a pension scheme.

Benefits

22 days annual leave plus Bank Holidays

Free parking

Cycle to Work scheme

Company Pension (4% employer / 5% employee)

Supportive and collaborative team

Forward-thinking and rapidly growing business

Qualifications

• Experience in customer service and administration roles.
• Ability to handle and process sales orders accurately.
• Strong planning and organization skills to support engineers.

Responsibilities

• Manage shared inboxes and process sales orders accurately.
• Respond to customer service issues and escalate as needed.
• Schedule and plan work for field engineers effectively.
• Monitor technician travel and work activity.

Skills

Prior experience within administration and customer service

Fast-paced and multiskilled environment experience

Proficiency in MS Word

Proficiency in MS Excel

Proficiency in MS Outlook

Ability to instruct change

Self-motivated team player

Effective planning and organizing abilities

Job description

Overview

JOB TITLE: Customer Service Coordinator

LOCATION: Bridgwater, Somerset

SALARY: £28,000 PA

HOURS: Monday - Friday, 8:30am till 5:00pm

Benefits

• 22 days annual leave plus Bank Holidays
• Free parking
• Cycle to Work scheme
• Company Pension (4% employer / 5% employee)
• Supportive and collaborative team
• Forward-thinking and rapidly growing business

Responsibilities

We are seeking a well-organised and passionate Customer Service Coordinator to join a dynamic and highly established business in Bridgwater. This is a fantastic opportunity to become a key part of a collaborative customer service team, supporting field engineers as well as the accounts and sales departments to ensure optimal company performance. Your role will entail managing the full process from receipt and entry of orders to effectively managing and planning work schedules for the field engineers across the country.

• Management and organisation of shared inboxes
• Process sales orders accurately by telephone and e-mail, in accordance with the company's processes.
• Data handling and entry including ensuring all enquiries are accurately processed.
• Respond to and where possible resolve customer service issues or escalate problems to the correct level or appropriate contact.
• Scheduling of a team of field engineers
• Effective route planning and management of service level agreements
• Schedule and book where required all reactive and planned works to appropriate technician, paying particular attention to customer and engineer locations, expertise, qualifications and response targets
• Manage internal processes and customer forecasts as required
• Ensure jobs are complete within timelines or escalating as appropriate
• Monitor technician's travel, work activity and respond to issues accordingly
• Follow through customer enquiries from initial point of contact to completion
• Support the Sales team by providing customer requested information i.e. sales literature, Technical Specifications, appropriate certification details.

Key Skills

• Prior experience within administration and customer service
• Experience of working in fast paced and multiskilled environment
• Proficiency in using MS package, Word, Excel and Outlook
• Ability to instruct change and suggest improvements
• Self-motivated and strong team player
• Effective planning and organising abilities.
• Ability to act proactively to deadlines and with limited direct supervision is essential

Next Steps

Please apply online or send your CV to [e-mail]. Alternatively, you can call Nicole on 01823 285440.

Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

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